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Forum Discussion
Disconnection from dropbox API after a period of time
Hi
We use a system called EMPOWER that connects to the dropbox for our attachments. Every day I have to reconnect the dropbox in the empower cloud based app (using google chrome) as it gets disconnected from the dropbox over a period of time.
No other computers or users are manually disconnecting.
What can be causing this?
Basic sub.
- Greg-DB
Dropbox Staff
It sounds like the makers of Empower haven't implemented support for "refresh tokens" and so the app is only using "short-lived access tokens", which expire after a few hours. The developers of the app will need to update it accordingly to maintain long-term access on new authorizations. You may want to reach out to them to ask them to do so.
Hi - from developer: DropBox has two options for their connections. One is to have refresh tokens and the other is to keep the connection alive until it is disconnected. We are using the second option. It will not disconnect unless it is done manually.
Hi FormtoolOffice,
Seems, your application developers are referring to old information, invalid now. More than 2 years ago the "second option" was declared as deprecated in fact. More than year already the same option is dropped - something those developers completely miss (seems). More info for the migration mentioned can be seen here. 😉
Hope this helps.
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