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xsadrayx's avatar
xsadrayx
Explorer | Level 3
4 years ago

Connection timeouts

Hi, Since 2021-03-10 11:57 we have been getting timeouts with 499 status code when trying to connect to the Dropbox cURL error 7: Failed to connect to api.dropboxapi.com port 443:... Can my IP ...
API
xsadrayx's avatar
xsadrayx
Explorer | Level 3

Thank you for reply
Sorry for disinformation, I got 499 code in my hosting logs, probably this is not related to the problem

Hosting support sent me ping info and claims IPs are probably blocked

 

What should I do?

 

Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
4 years ago

The Dropbox API does not block IP addresses, so this is likely a networking issue. Were you able to check if there's any proxy, firewall, etc. that may be interfering? 

  • xsadrayx's avatar
    xsadrayx
    Explorer | Level 3
    4 years ago

    The problem disapeared. Thank you for your consultation

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