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New member | Level 2

5 years ago

Solved

The Dropbox app can't sync one file

Dropbox has recently reported a 'sync issue' - "Couldn't upload. Give Dropbox permission to access this file".

The file is 'Lenovo Migration Assistant.lnk' and it's been on my hard drive for months without generating an error, in a folder with other files that are being uploaded ok.

The "How to fix" link doesn't list this actual error message but I have tried some of the suggestions for the errors quoting 'upload' problems, but the commands given fail.

I have a Lenovo ideapad 330S running Windows 10 Home, Version 10.0.18363 Build 18363

Lusil
5 years ago
Hi there Gogabz, I'd be happy to help look into this with you.

Could you try, as a first step, the following in the exact order listed, and see if they do the trick?

Click on the Dropbox icon in your system tray.

Go to the gear in the Notifications panel.

Select Preferences...

Navigate to the Account tab.

Click anywhere in the window under the tab.

Hold down the Alt+H keys.

Click on the Fix Hardlinks button.

You may be asked for your computer's login credentials, in which case, please enter them.

Wait a bit to see if Dropbox resumes syncing.

If you're still having trouble, repeat the same steps, but on the seventh one, click on the Fix Permissions button, instead.

Let me know how it goes, thanks!

11 Replies

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Hannah
Dropbox Staff
3 years ago
Hey MWilcox, thanks for coming to our Community with this.

Can you let me know what happened, when you renamed the old Dropbox folder on your D drive and tried to move the new one through the preferences?

Did you get the same error message, that a Dropbox folder already exists, or was it something else?

Also, at the moment, has the Dropbox app finished syncing your files to the C drive?

Meaning, do you have two identical Dropbox folders on your computer?

Let me know and we'll go from there.
- MWilcox
  Explorer | Level 4
  3 years ago
  Hello and thanks for responding.
  My first approach was to rename the existing Dropbox folder on D and then use sync preferences to move the "new" Dropbox folder from C to D. I tried this several times and both times it stopped working in the middle of transferring the files (not sure why). The folder has about 61,000 files.
  It appears that the new Dropbox folder on C has finished syncing. Fortunately, I hadn't added any files to my D Dropbox folder, so I now have three locations with the same files-- Dropbox cloud, and C and D Dropbox folders on my desktop.
  If I uninstall/reinstall Dropbox app, is there some way to avoid creating a new Dropbox folder on C and have install app understand there is already a Dropbox folder on D?
  - Megan
    Dropbox Staff
    3 years ago
    Hi MWilcox, according to the Dropbox desktop application preferences, where is the current location of the Dropbox folder? I am assuming the C drive, right?
    
    Do the sync icons appear in the old or new location?
    
    Also, you mentioned that the process stopped while transferring files. It might sound trivial, but was the device and app open and running at all times during this?

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2024 Update to C# Example Code => This user doesn't belong to a team with shared space","id":"message:766928","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:1398431"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101000014"},"conversation":{"__ref":"Conversation:conversation:766928"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:766928"},"body":"

Dropbox has given ample warnings about adapting to Teams and Shared Spaces. However, applying these updates have been staggered and this Sunday I lost all connections to team folders in a Blazor Server .NET 8 service class. I solved it by inverting this condition:

if (!account.RootInfo.IsTeam)

if (account.RootInfo.IsTeam)

I honestly don't know why this works but at least it got the production app back online. Reference to the DropboxClient WithPathRoot(PathRoot) code is here and this is the example code in case it helps anyone:

// Fetch root namespace info from user's account info.\nvar account = await client.Users.GetCurrentAccountAsync();\n\nif (!account.RootInfo.IsTeam) // CHANGE THIS to (account.RootInfo.IsTeam)\n{\n    Console.WriteLine(\"This user doesn't belong to a team with shared space.\");\n}\nelse\n{\n    try\n    {\n        // Point path root to namespace id of team space.\n        client = client.WithPathRoot(new PathRoot.Root(account.RootInfo.RootNamespaceId));\n        await client.Files.ListFolderAsync(path);\n    }\n    catch (PathRootException ex)\n    {\n        // Handle race condition when user switched team.\n        Console.WriteLine(\n            \"The user's root namespace ID has changed to {0}\",\n            ex.ErrorResponse.AsInvalidRoot.Value);\n    }\n}

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if (!account.RootInfo.IsTeam)

if (account.RootInfo.IsTeam)

// Fetch root namespace info from user's account info.\nvar account = await client.Users.GetCurrentAccountAsync();\n\nif (!account.RootInfo.IsTeam) // CHANGE THIS to (account.RootInfo.IsTeam)\n{\n Console.WriteLine(\"This user doesn't belong to a team with shared space.\");\n}\nelse\n{\n try\n {\n // Point path root to namespace id of team space.\n client = client.WithPathRoot(new PathRoot.Root(account.RootInfo.RootNamespaceId));\n await client.Files.ListFolderAsync(path);\n }\n catch (PathRootException ex)\n {\n // Handle race condition when user switched team.\n Console.WriteLine(\n \"The user's root namespace ID has changed to {0}\",\n ex.ErrorResponse.AsInvalidRoot.Value);\n }\n}

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April 2024 Update to C# Example Code => This user doesn't belong to a team with shared space","moderationData":{"__ref":"ModerationData:moderation_data:766933"},"body":"

Here is the cleaned up code that now works after the switch-over update (early 2024) in re Teams/Shared Spaces:

public static async Task<ListFolderResult> ListFolderInTeamSpace(DropboxClient client, string path)\n{\n    try\n    {\n        var account = await client.Users.GetCurrentAccountAsync();\n        return await client.Files.ListFolderAsync(path, client.WithPathRoot(new PathRoot.Root(account.RootInfo.RootNamespaceId)));\n    }\n    catch (PathRootException ex)\n    {\n        Console.WriteLine(\"The user's root namespace ID has changed to {0}\", ex.ErrorResponse.AsInvalidRoot.Value);\n        return new ListFolderResult();\n    }\n}

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Hi Tech Dev Oldsmar ,

Thank you for providing this information! If your account team configuration is utilizing our updated team space functionality, the expected value for account.RootInfo.IsTeam will be false, as the account will not belong to a team with a shared space.

To determine the account team configuration, you will need to check the has_distinct_member_homes and has_team_shared_dropbox values while executing the /2/team/features/get_values endpoint. For further information on the latest updated team space, please review the following link:

API updates to better support team spaces

That said, our WithPathRoot(PathRoot) method documentation example will not work for the latest updated team space, and I have raised this to the engineering team

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Forum Discussion

The Dropbox app can't sync one file

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How can I sync folders I've chosen not to sync upon installation of the desktop app?

Some of my files aren't syncing locally to my desktop app.

My sharing activity was suspended for the second time, but I can't undo it this time.

There's a delay in syncing between my desktop and mobile app

Can’t share file. "We’ve interrupted your sharing activity" error.