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I need help cancelling an unexpected bill, and also get a refund.
Today I just got an unexpected bill from DropBox (renewed subscription?) for $119.88. At first they sent me to JustAnswer which tried to bill me for an additional $52 - after much effort I finally got that membership cancelled and my money refunded. The DropBox is totally unsuccessful at anything. I want to cancel EVERYTHING in DropBox and get a refund for the 0 services I have used since I was informed about the bill. I don't even want a free account; I haven't used DropBox for years. How can I contact a real person in Dropbox to sort this out? Otherwise, I will have to contest the charge in my credit card account.
How can I be refunded? I can't seem to be able to contact support
I recently signed up for a free 30 day trial and cancelled my subscription back to basic before the 30 days elapsed. However my credit card was charged and seeking a refund. It does not appear easy to go through support or get in contact with anyone who can provide assistance. Any help is appreciated. Thanks
Refund not received after subscription cancellation (Ticket #24953311)
Hi everyone, In early April, I contacted Dropbox Support to cancel my paid subscription. On April 4th, I received confirmation via Ticket #24953311 that the cancellation and refund had been processed, and that the amount would be returned within 3 to 5 business days. However, more than a month has passed and I still haven’t received the refund. I tried reaching out again, but was redirected to an unmonitored inbox (Ticket #25009410), and haven’t received any response since. Has anyone in the community experienced a similar issue or knows how to actually get in touch with someone from the Dropbox team who can help? Thanks in advance for any suggestions or guidance!
How can I cancel/be refunded for a Dropbox account I can't access?
lo Dropbox Support Team, I am experiencing an issue with recurring charges from Dropbox that have been happening monthly for several years. Unfortunately, the email address associated with this subscription is no longer in use, and I am unable to access it. As a result, I cannot manage the subscription through my current account. Here are the details I can provide to help locate the account linked to these charges: • The email address associated with the subscription is no longer accessible. • The charges are recurring monthly payments. • I have payment details from my bank/credit card showing the charges. • The subscription has been active for several years. I would like to cancel the subscription immediately and stop any future charges. I would also like to request a refund for the charges that have been applied over the past months/years. Can you please assist me in resolving this issue and provide guidance on how to proceed? Any help would be greatly appreciated! Please contact me. [removed] [personal information removed per the Community's Guidelines]
I was charged for a Plus plan, but when I log into my account it says I have a Basic subscription.
Dear Dropbox I have just been charged 119,89 Euros for a plus subscription. I have never had a Plus subscription before and when I log into my account I’m subscribed with Basic plan. Has anyone else experienced this? Anyone from Dropbox team that can help me? Kind regards Sohaila
I was charged for a Dropbox subscription after I cancelled my free trial
I saw a similar post to mine. I registered this new account so I can send this discussion, for urgent attention. I need an urgent action to my Refund request ( I logged ticket # 25147780 ). Basically , my free trial period was due to expire on 31 May 2025 (I received an email reminder on 25May). I noticed in my savings account a "pending" transaction fee of $306.90, so I cancelled my free trial on 27 May 2025 (I saved a screen print saying ""You've successfully cancelled your trial"). After cancelling the free trial, I deleted my account. Yesterday, 28 May 2025, I noticed I was billed $306.90 plus an international transaction fee $9.21 . Please action my refund request asap.