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Someone used my billing info and am now being charged monthly for a subscription
I noticed on my CC that I’m being charged by Dropbox again. I have only had a free account, so I was puzzled. Investigation resulted in finding someone fraudulently is using my info on an acct. And charging my CC. Obv I want that stopped. How do I report it, and stop further charges? There’s little I can do bcz I only have a basic acct and can’t call customer service. This is very frustrating. Thx.
Issues with refund and support after downgrading to Basic account
Hi everyone, I’m hoping to get some advice or hear from anyone who might have faced a similar situation. Here’s a brief overview of my issue: I was a Plus user for almost a year, and I had some problems with canceling my subscription that led to continued charges for a service I wasn’t using. I reached out to Dropbox support and was assured that I would receive a full refund for the 12 months I paid for, as I had been unable to resolve the issue myself. However, since downgrading to a Basic account, I’ve found that I can no longer contact Dropbox support via email, and the only response I’ve received is a refund for just one month, not the full amount I was promised. It’s been nearly two weeks since I was refunded for the last month, and the issue still hasn’t been resolved. I understand that as a Basic user, my support options are limited, but I’m stuck in a situation where my issue was promised to be resolved while I was a Plus user, and now I’m unable to reach support to complete the refund process. Has anyone experienced something similar? Is there anything I can do to escalate this or get assistance? Any guidance would be greatly appreciated! Thank you in advance for any help or advice you can provide.
How can I find out which account was charged and get a refund for the fee?
Hello，Everyone On March 26th, my Paypal account was charged $119.88 by an unknown Dropbox account. I want to know how I can find out about this account and complete a refund. I have the payment transaction number available. I hope to get help. Attached is the screenshot of me being charged by an unknown Dropbox account Transaction ID： [removed as per Community Guidelines]I can't access my paid account because the email address is expired; how can I get a refund?
So I have an old email that has expired. I didn't even know that my associated Dropbox account was still active, but it apparently is because I have a charge on my credit card for the $119 renewal fee. That's a lot of money for something I can't even use, much less want at this time! Pulling out my hair because I have no way to sign in and no way to get a refund. It is ridiculous that there is no way to talk to an actual person to resolve these issues! I looked at the support page for billing and there was nothing that I could find regarding this particular issue. Very frustrated and would appreciate some help!
