You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I have questions on subscription refunds in the UK.
Hi folks, quick question. I need to claim a refund after a subscription to Essentials was activated after the months trial. I'm based in the UK. A couple of questions. EU customers can claim a refund up to 14 days after starting a plan. Is this the same for UK customers? I presume it is, even if we are not in the European Union anymore. Also, would the 14 day period go from the trail date start (15 Dec) or from when the subscription was activate and payment taken (today). One more point.... it stated when I took the trial, I would have up to the 11th of Jan to cancel. So I planned to cancel late on this date (today) as i presumed i'd have up until midnight, but payment was taken before the day ended. Anyway... I opened a support ticket, but would welcome some answers.
I would like to cancel my subscription and get a refund
I subscribed to Dropbox Essential annually last year, but I hardly used it. Thus, I wanted to unsubscribe, but It was billed this morning. I can't find a way to do it on Dropbox support pages. The credit card billed for the subscription does not belong to me but to my organization. Could anyone tell me how to cancel this billing and subscription and refund it as soon as possible?
Refund has not been transferred back yet
Hi! I issued a refund for $199.00 last December 30, I already received an Invoice and was told by one of the customer support (Sarah) that it would return to my account within 3-5 working days and if not returned within that day, I would contact my bank. Unfortunately it’s been a 7 business days already and I haven’t got any update about my refund. I contacted the bank and they advise me to message the dropbox customer service. Since I already cancelled my subscription, live chats aren’t available anymore and I don’t know how to contact them anymore. I need help 🥹
How can I cancel a ghost account that I keep getting billed for?
I have been going crazy trying to figure out why i am getting billed monthly for an account that I do not have. I initially thought I was paying for my husband's account but he told me I was not. I look at my account and it's a free one. I would like stop paying for an account that I do not own, and also get refunded for this. It's terribly frustrating working with Dropbox when there is nobody to talk to. Thank you. Karen
I cancelled my trial, but I received charges a month later. How can I be refunded?
On November 20, I created a Dropbox account with a free trial subscription. The next day, I canceled my account because I found it was not useful for my needs. However, on December 20, I noticed a charge of €19.99 on my account, even though I no longer have access to the service. I have tried logging in to investigate, but the system prompts me to register again using my email (this email that I am using now and that is the same that I have received the charge). After doing so, I can only access a Basic plan with no active billing information. This makes it impossible for me to access the service for which I’m being charged or even confirm details related to the subscription. I am requesting an immediate refund of the charge and the cancellation of any subscription linked to my email address. Additionally, I am unable to contact support directly due to the limitations of the Basic plan, so I am reaching out through this channel for assistance. I would greatly appreciate your prompt resolution to this issue. Please let me know if you need any further information.
I'd like a refund for my charge.
Dear Dropbox Community, I’d like to get the refund of my charge. I had canceled the business plan and my account turned to free space on 19 December. However, the payment was made and I cannot cancel it from my bank. Is it possible to let me know if the refund is being processed or where I could check the refund status? Thank you. Beat regards
