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How can I find out which account was charged and get a refund for the fee?
Hello，Everyone On March 26th, my Paypal account was charged $119.88 by an unknown Dropbox account. I want to know how I can find out about this account and complete a refund. I have the payment transaction number available. I hope to get help. Attached is the screenshot of me being charged by an unknown Dropbox account Transaction ID： [removed as per Community Guidelines]
I can't access my paid account because the email address is expired; how can I get a refund?
So I have an old email that has expired. I didn't even know that my associated Dropbox account was still active, but it apparently is because I have a charge on my credit card for the $119 renewal fee. That's a lot of money for something I can't even use, much less want at this time! Pulling out my hair because I have no way to sign in and no way to get a refund. It is ridiculous that there is no way to talk to an actual person to resolve these issues! I looked at the support page for billing and there was nothing that I could find regarding this particular issue. Very frustrated and would appreciate some help!I'm getting a PayPal charge, even though I'm using a Basic, free account.
I, like many other consumers, expect to receive the services I pay for. Yet, for the past three years, Dropbox has charged me $119 annually via PayPal—$360 in total—while my account has remained on the free plan. I have never received the service I was billed for. Attempts to resolve this issue have only revealed serious flaws in customer support and dispute resolution: The phone number provided by PayPal no longer works (a message says go to account and get a call back - though this doesn't exist). Chatbots offer no meaningful help. Live chat representatives cannot assist because the payment was processed via PayPal? There is no clear way to report a serious billing error or processing glitch. Consumers deserve accessible, responsive, and effective customer support when companies wrongfully charge them. A major platform like Dropbox should have a functioning system to handle billing disputes—not force users into endless loops of automated dead ends. It is reasonable to expect service for payments rendered, and immediate resolution and a full refund when there is an issue. If this issue has happened to me, it has likely happened to others.
I've been charged for Dropbox for 2 years, but I'm on a Basic plan
As titled, I have never authorized any payments with my free plan, yet I found I was charged $119.88 on March 25 2025, when I look back I found out I was actually charged the same amount on 2024. I only have one account (this one). No transaction id associated with my transaction, so I cannot use the lookup tool. This is extremely frustrating, I have read many discussions with the same issue but no clear solve was found. Please help. I would like the two year refund and to stop charging me.
Just noticed I’m being charged on a Basic account
I’ve only just noticed I’ve been charged over the last three months for my Basic account, I’ve tried to log a ticket, but that’s not allowed with a basic account so I can't get help or talk to a human!! My credit card statement doesn’t have a transaction ID, just states “Dropbox Db.Tt/Cchelp Ie” so the billing checker does not help me. I can't get anywhere because I'm stuck talking to bots and going in circles. Please can somebody help me? I cannot contact support directly because I'm on a Basic plan. Thank you for your help, John
I was charged immediately, even though I selected the 30-day trial.
Hello, I had upgraded my account to dropbox plus using a 30 day free trial link. It took me to a transaction page to confirm the bank transaction etc, which I had thought was weird since it was a 30 day free trial. I had then later found out that I had been charged £9.99 even though I used the 30 day free trial link on the app! I tried to refund and cancelled the subscription using apple refunds and it stated that dropbox was not eligible for a refund. I can't even speak to a live person about this issue. Is there anyone that can help? I feel like I've been robbed off my money 😞
I was billed for a paid plan without notification following a trial. Can I be refunded?
I recently started a trial for certain services, including fax services and another business, but yesterday I noticed that my account was charged $60 in total. I did not receive any notification email about this charge. I did not actively use these services during the period. Given this situation, I want to cancel my subscription and request a refund. Can anyone help me with this? Thank you!I need a refund for a plan that I can no longer access
My position was eliminated on August 9, 2024. I no longer have access to the email or even the laptop. Just received cc statement with Dropbox charge of $119.88. Could really use the refund or at least a partial and need to cancel the Dropbox account that old email was associated with. Please help!I was charged even though I cancelled my plan. I need a refund.
Dear Sir/Madam, Hope you are well. I have been charged £95.98 below and I have cancelled my dropbox account. Please may I have a full refund, I have not used my Dropbox and am very stressed. This is the number of the credit card it has been charged to. Thank you so much and have a lovely day.
