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Original account login lost after signing in with Google
Hello, I'm no longer able to access my original Dropbox account, which has an email-based login. I was able to access this account a few hours ago until I mistakenly accessed Dropbox using the Google-based login. As the Google login used the same email as my original email-based account, now every time I log in using email and password I can only see the Google-based account. It looks like this has replaced my original account, and all files are missing. All of this despite logging out and trying many times to reset the password. I have found other posts created by users with the same problem, but none of them seem to have a solution explained in the thread. Thanks in advance!Can't access my paid Dropbox Plus account - it keeps logging me in to a free Basic one
I have been paying $19.99/month since February 2019, but apparently also have a free basic DropBox account. Each were created using two different email accounts, but when I try to login with either account, they both login to the same account - which is the free basic account, so I can't get any chat or email support to help me. All of the online "support" ends up with showing my plan as the basic, and I have no way to gain tech support via chat or email. Last night, I was able to chat with the sales department, but they told me they couldn't help me; gave me a link to billing, which of course didn't help - put me in same loop as before.
I created a new account in the place of my old personal account and the admin can't restore it.
Hello. I run a business, and a client mistakenly added me to a teams account, which i then accepted. Then, with them realizing their mistake of adding me, deleted my account. As such, I have lost my entire account and all files. In talking to this client, they said they could see my account in their deleted accounts history, but did not have an ability to restore it. Is it because I remade this account with the same email? Do I need to delete this account and allow them to restore it? It has been less than 7 days, and I don't believe the account was permanently deleted. Any help on this would be greatly appreciated.
My Dropbox account signed me out, and asked me to create a new one in order to use it.
Hello, I’ve had my Dropbox account for years and all of the sudden it isn’t allowing me to log is and when i type in my email I’ve used for years it basically says it isn’t registered. I use it for both personal and business and I have files going on years. I just created a new account with the same email I’ve been using. Can you please help me restore it
Captcha when connecting app to dropbox on phone
I tried to connect Onlyoffice app to my Dropbox account on my phone (android) and should then prove that I am "human" by sorting a puzzle of placing a figure in a seat by combining a number wíth some icon. Even though I managed to sort the puzzle (several times) the Captcha just started over again. It was a terrible waste of time, when I just wanted to be able to write in my drop box files using onlyoffice and I feel really stupid that I am actually PAYING for this. Even though I until now have been a happy drop box customer. There must be other ways. Also it is difficult to see the icons, and being both a bit seeing and hearing impaired I feel that You are letting me down. Yours truly, KG
