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Can't access my paid Dropbox Plus account - it keeps logging me in to a free Basic one
I have been paying $19.99/month since February 2019, but apparently also have a free basic DropBox account. Each were created using two different email accounts, but when I try to login with either account, they both login to the same account - which is the free basic account, so I can't get any chat or email support to help me. All of the online "support" ends up with showing my plan as the basic, and I have no way to gain tech support via chat or email. Last night, I was able to chat with the sales department, but they told me they couldn't help me; gave me a link to billing, which of course didn't help - put me in same loop as before.
Remove External User(s) Delete Ability
PLEASE allow us to restrict the ability of external users to delete files and folders in a shared folder. I just ran into an issue where a user, that had edit permission, deleted all of the files and folders in a shared folder. Allow us to restrict the ability to delete by users. Or change the view permission to upload files and folders. This seems so easy to do, yet it doesn't happen. If I'm missing a setting, please enlighten me. Thank you.
Our admin invited my company email to our shared folders but it says I need to upgrade
Good morning, I have my company dropbox email but was not previously connected to our shared folders. Our Admin person sent a link to the shared folders. When I select it, it wants me to register. When I try to register is says the account (email) already exist. I also get a request to upgrade my account. This should not be the case as our company has and manages our Dropbox accounts. I am not going to pay for a license if it is supposed to be included in our company bundle. How do I get this resolved? Thanks
Original account login lost after signing in with Google
Hello, I'm no longer able to access my original Dropbox account, which has an email-based login. I was able to access this account a few hours ago until I mistakenly accessed Dropbox using the Google-based login. As the Google login used the same email as my original email-based account, now every time I log in using email and password I can only see the Google-based account. It looks like this has replaced my original account, and all files are missing. All of this despite logging out and trying many times to reset the password. I have found other posts created by users with the same problem, but none of them seem to have a solution explained in the thread. Thanks in advance!
I created a new account in the place of my old personal account and the admin can't restore it.
Hello. I run a business, and a client mistakenly added me to a teams account, which i then accepted. Then, with them realizing their mistake of adding me, deleted my account. As such, I have lost my entire account and all files. In talking to this client, they said they could see my account in their deleted accounts history, but did not have an ability to restore it. Is it because I remade this account with the same email? Do I need to delete this account and allow them to restore it? It has been less than 7 days, and I don't believe the account was permanently deleted. Any help on this would be greatly appreciated.
