Learn how to make the most out of the Dropbox Community here 💙!
Viewing files offline, new bug.
Something changed over the last couple of months. I have hundreds of JPEG photos of sheet music I made and stored in Dropbox, with each jpeg saved in the Dropbox app on my iPad to be viewable off-line so that I can access them while I perform. After many years of using it this way, very abruptly something changed and my stored offline jpegs and folders are no longer viewable on my iPad if I don’t have Internet access. They all still have the blue icon illuminated indicating they are stored to my app for offline viewing but if the internet goes, everything vanishes if I’m in a remote area without internet or cell service I can no longer access any of the images that are stored in the app for offline use ; this is a brand new issue after using Dropbox to do this for over a decade. is there something I can fix in settings? Or was something changed permanently about the iPad app?
Comments not showing on files that were stored in my Dropbox Vault
Hi, I'm missing all comments from my Dropbox files, and I need urgent help. Here's what I’ve noticed: All files in my Vault show last updated on March 5, 2025, which I haven’t touched. I’ve already: Reinstalled the app on my iPhone Logged in via desktop Cleared browser history/cache Restarted Iphone This happened once before and resolved on its own, but I don’t have time to wait. Concerned why this is occurring, could this be due to a Dropbox update or possible account breach. Has anyone else seen this? I need a resolution ASAP.
Please darken and enlarge the font in Support chats.
The font in Support chat is very pale, there is not sufficient contrast to read easily. The current font is very hard to read because of this lack of contrast. Please darken and enlarge the font to make it easier to read Please refer to ticket number 249-22794 dropbox support chat as an example. Thank you
I keep getting a repeated message: "Untitled (macbook Pro's conflicted copy 2025-02-09)".
I keep getting a message starting with " Untitled (macbookPro's conflicted cope 2025-02-09". etc, it repeats over and over and over and I cant get rid of this, as I dont understand why it's happening, can anyone advice me?Nothing happens when I open my files via the Dropbox app on my macOS Sequoia 15.2 device.
Just bought a new Macbook, downloaded DB from the website. I can see the app or link in my finder file and also in the launchpad. When I click on the dropbox I can see my files which have a green check mark but none of them will open. I have uninstalled and reinstalled the app 3 times. I can not get to any of my files that I need to work with.
I can preview offline files on my Android device, but I can't open them with Microsoft.
Hello, I was on holiday and wanted to open a file I had successfully synced to be offline. However, when I tried to open the off-line file I received a message: "you can view this file offline, but you'll need an internet connection to edit it. Check your connection and try again OK" However, it doesn't even let me 'view' the file. Android v10 Galaxy Note9 App version: 414.2.2 I saw this discussion/Thread - but it didn't seem to have a resolution: https://www.dropboxforum.com/discussions/101001012/offline-mode-not-working-on-android/756275 and the thread is closed - so I can't add my comments there. Did you find a resolution to this issue?Video transcript is not working, it just loads indefinitely.
No matter how long I wait, it stays like this indefinitely. Refreshing the page or trying a different browser doesn’t fix it either. I’ve tried Firefox, Chrome, Safari, and Opera, but the result is the same on all of them. Even clearing history/cookies doesn’t solve the issue. Does anyone have a solution?
