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Forum Discussion

kc879's avatar
kc879
Explorer | Level 3
6 months ago

I'm still being charged for an account I deleted a year ago and I can't contact support.

I accidentally deleted a dropbox premium account a year ago before stopping the payed premium subscription. Recently discovered I have been getting charged over $20/month for the past year as a resul...
cancellations
FAQ
Refunds
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey kc879 - thanks for the ticket number.

 

I can see that it's been closed now, so may we open a new one for you from our end, using the email address that's linked to your profile here, on our Community? 

kc879's avatar
kc879
Explorer | Level 3
6 months ago

If you are opening a new account will this still be tied to the account I am paying for that was deleted so I can cancel the subscription? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey kc879! Hope it’s OK to chime in. Can you please clarify what you mean by your last post? 

     

    What we can do currently is to send you an email to the email address you see here, so that we can look into this further (we can’t email you to any other email address than the one tied to your Community profile). 

     

    When on ticket, you can provide me with your PayPal ID and I’ll see what we can do in this case. 

     

    Please reply to my email, when you get the chance. Cheers!

    • kc879's avatar
      kc879
      Explorer | Level 3
      4 months ago

      Hi Nancy,

       

      Missed this! Would you mind re-sending the email / opening back up this ticket? Would like to cancel my account asap as I have been charged another month. Thank you!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey kc879! If you go to your email address and locate the previous ticket I logged, are you still able to reply to it? If yes, a new ticket should be generated automatically with a new ticket number.

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