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Forum Discussion
"We’ve suspended your sharing activity" error
Hi,
Recently I stopped being able to join shared folders and when I share I folder myself I get this error: "Can't share file. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.". I've been using this Dropbox account rightfully for about 15 years, is there any way I can fix this problem?
Thank you.
When I try to share a link it says I am a banned member. How do I fix this? I have gone thru the articles the chat sent me to and it does not say how to actually resolve the issue.
Yesterday I tried to share a link and it said some of my files may contain phishing content. I had our security team sweep my entire computer and drive and they found nothing. I tried to send a Dropbox link this morning and it says I am banned member.
How do I correct this so I can use Dropbox again?
- Megan
Dropbox Staff
Hey there, kaylynn, I hope you're doing well!
No worries about that, when we're around!
I'd need to open up a ticket on my end, in order for us to have a closer look into this, and possibly send this to the relevant department.
Would you be okay with that?
Let me know, and we'll take it from there!
That would be great! Thank you!
Hi Dropbox community, I just tried to share a link from my dropbox account and I get the above error. I'm unsure what the problem is, please help.
- Megan
Hi deehat, let's see what we can find together on this!
Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article.
Have you recently shared a link which could have been downloaded many times, or to a large file?
This will help me to assist further!
Hi @Megan, thanks for your response. I really don't know. It's a personal dropbox account that I've had for a very long time. I've looked at my shared folders, files and links, and the last time I actively shared a link was in 2021 it appears. There's nothing too large on there and there are not even many files. So I really don't know.
Is there no way for you to check what the issue might be from your end?
Thanks,
Daniel.
This is happening to me too.
@Hannah, Megan or any other community moderators at Dropbox - please can you raise a ticket for me too and get this fixed. Very frustrating unable to share. I've been using Dropbox rightfully as far as I know. Thanks.@Dropbox Staff-
I am receiving the same error message w/ my personal Dropbox account. Can you assist in identifying cause/resolution?
I've read the Help section/link referenced earlier and unsure of what the cause would be.
Thanks!
- Megan
Hi BanditLive, happy Monday!
I just created a ticket on my end for you. We'll take it from there, and investigate further.
Thanks a bunch!
I'm blocked from creating links to share.
The message that appears tells me that it's due to a violation of terms. No further explanation provided.
On my plan (free) it appears that this is the appropriate forum to raise an issue for support. Please can someone explain how I've violated terms as It's not obvious to me?
Kind regards,
Me
- Megan
Hey anotherguywiththesameproblem, welcome to our Community!
Here is a relevant Help Center article for all the possible reasons this can occur.
In any case, I can log a ticket for you to this email address, so that we can check this further.
Keep me posted!
Yes please log a ticket. I have scanned through the list:
- One of your files may contain malware
- You may have exceeded your bandwidth limit
- You may have reached the number of invites you can send per day
- One of your files may be subject to a copyright complaint
- One of your files may contain malicious content
None of these stand out to me as applicable to my account.
Please let me know if you can add any specificity to the reason for my sharing rights to be blocked.
Kind regards,
Can’t share file or folders and getting the below message:
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.How can I do ?
- Megan
Hey morgannadera, thanks for joining our Community!
It sounds like your shared links might have been banned. How long have you been getting this error?
Did you get an email from Dropbox informing you about this perhaps?
Let us know more and we'll take it from there.
Hello Megan,
My acount might have been banned. But I don't remember getting an email from Dropox.
It's been few weeks that I have been getting this error.
What can I do ?
Thank you.
Morgan
I've spent ages looking at the discussions on this topic but still can't work out how to deal with this message which stops me sharing any file - even a simple document, owned by me, sharing with one person.
Please help.
- Mark
Super User II
You need to contact support: www.dropbox.com/support and ask for assistance.
Hello, when I want to share a file or folder, I get this message: "Can't share file. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.", how can I fix this?
Maybe a couples of week ago, I didn't get an email from dropbox
The same happened to me. I'm a long term paying customer and one day my shared links stopped working. I contacted Dropbox support but all they could say was the same:
"If your sharing activity has been paused or interrupted, it’s likely because of one of the following reasons:
One of your files may contain malware.You may have exceeded your daily limit for data sharing.You may have reached the number of invites you can send per day.One of your files may be subject to a copyright complaint.One of your files may contain malicious content.Your link has been shared or downloaded too many times in one day.
To prevent storage abuse, Dropbox accounts have the following limits:
Dropbox Basic and trials for Dropbox Standard, Advanced, Business, Business Plus, and Enterprise: 20 GB of bandwidth and 100,000 downloads per day.Dropbox paid plans: 4 TB of bandwidth and unlimited file downloads per day."
Apparently as a paid customer I'm allowed 4TB/day of bandwith and ulimited downloads per day. There is no way I went over that limit.
I understand it could also be a malware but I have scan my files and can't find one. So what am I supposed to do? Change cloud provider?
If I am breaking one of the their rule fine but the least they could do is send me some access logs and point out where the vulnability came from. Who knows maybe I have been hacked. I'd like to get some help from Dropbox.
Really useless customer service. I've started to look for cloud alternative that are more user friendly before I migrate. I have read that lucidlink is more advance alternative with file sharing which I'm looking into. Maybe that's the answer Dropbox support really wanted to direct me to?
