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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
5 days stuck 'indexing' since updating on Mac
Often can't access any files on my computer
Any ways to fix this please?
Thank you
Tim
Thank you.
I've now fixed it by signing out & signing back in again.
same for me, I cannot access files after last update!!! Macbook Pro Monterrey 12.6.3
I updated my DropBox app on app a week ago and the indexing has entirely stalled. Can't access any files on my MacBook at all now. When I try to log out it asks me to Disable Backup but this also seems to be stuck??
I really would like an answer to this
Using a MacMini M1 chip 2020
I have signed out, quit, removed all traces, re-installed and it's back to syncing at the very same point...how on earth do I stop this?
My life and work is on DropBox - now it is only online and I cannot save from my desktop...do I just stop using it as my cloud and go back to iCloud?
- Walter
Dropbox Staff
Dropbox for MacOS doesn't stop indexing after update to Sonoma 14. Two days now. None of the suggested actions can stop it.
Dropbox app v183.4.7058, personal plus account
- Megan
Hi Gerold1, thanks for posting here today!
What version of the Dropbox desktop application are you currently running on? Is the Dropbox folder located in the CloudStorage location?
Have you rebooted your computer since you first noticed this?
Also is the app still stuck at syncing the exact same number of files, could you send us a screenshot of the app's status and version as shown in your menu bar?
Let me know more!
What version of the Dropbox desktop application are you currently running on?
GB: v183.4.7058
Is the Dropbox folder located in the CloudStorage location?
GB: on the harddrive
Have you rebooted your computer since you first noticed this?
GB: yes, various times
Also is the app still stuck at syncing the exact same number of files, could you send us a screenshot of the app's status and version as shown in your menu bar?
GB: No number of files, see screenshot attached
Thank you for your reply
Good morning, after updating to MacOS Sonoma, something went wrong with my DropBox installation (version 183.4.7058). Right after the reboot, DropBox started re-indexing all the files. But then - I'm not sure when - at some point, it stopped. It might have been caused by a standby that occurred after a certain amount of time; I can't say for sure. The bottom line is that DropBox is no longer able to synchronize.
Here's what I've already tried:
- Restarting my Mac several times.
- Closing the DropBox app and its instances through Activity Monitor, including restarting Finder.
- Checking permissions for Privacy and Accessibility.
I haven't logged out and logged back in yet, as suggested in other threads. I haven't done it because I'm afraid of losing files that haven't been synchronized correctly, as it happened to someone here on the forum.
In the screenshots, you can see how an unsynchronized file appears in Finder, in contrast to one that was correctly (previously) synchronized.
In this other screenshot, you can see what I see inside the DropBox app.
Does the DropBox team have any information about this issue with Sonoma?
Thank you.
- Jay
Hi cloudres, thanks for bringing this to our attention.
We've not received reports about similar issues to what you've described.
Have you considered backing up the files that didn't sync previously outside of the Dropbox folder, and then resume syncing in the app?
This will help me to assist further!
Hello Jay, I've actually already come across a similar issue on other threads within this forum. Samantha's latest post seems to confirm that the development team is aware of this problem and, I presume, is working to understand its causes.
I must admit, I'm a bit surprised, given that Sonoma Betas have been around for months. Especially considering that almost all of us here use Dropbox with a paid account, in my case, nearly 200 euros per year.
Regarding your suggestion, to be honest, I'm not entirely sure what you mean. Have you read what I've already tried to do to resolve the issue? From what I've gathered in Samantha's comment, restarting the sync is the issue. It seems blocked in some way. But then again, if it hasn't been resolved by restarting the Mac multiple times, I don't see how this would have helped.
I'll repeat, the only thing I haven't tried is logging out and logging back in. Someone seems to have resolved the issue that way.
Hello! Having the same issue after updating to Mac OS 14.0, also Dropbox v183.4.7058. Dropbox badge stuck on indexing, sync no longer works...
I've recently started experiencing the same syncing problem after upgrading to Mac OS Sonoma. In my case once the indexing files reaches zero, the syncing seems to stop and the "Indexing..." message remains forever.
Also my newly added files are no longer syncing across my other devices as before. I tried reinstalling Dropbox but it didn't resolve the issue.
Also, my current Dropbox version is v183.4.7058. Yesterday, while trying to resolve the issue, I (unknowingly) switched from Dropbox to Dropbox Backup beta. I thought this was the problem and then returned to Dropbox. The problem remains.
A few days ago my Dropbox stopped working and instead of syncing my files it says "Indexing..." (does not specify the number of files). This happened on both a Windows 10 computer and a Mac laptop running macOS Sonoma (recently updated but I don't think that's the issue).
I've tried uninstalling and reinstalling, clearing up long file path names, restarting or completely shutting down both computers, hitting pause syncing for 30 mins, going into Account settings and pressing Alt + H and pressing fix hardlinks, trying to see which are the broken links in Alternate Modules or whatever but none of my files were in there (just random stuff), etc. Nothing works!
I've contacted Dropbox Support email about this but they weren't very helpful either. Can someone help me figure this out? I've seen all the other threads and none of the solutions work.
In response to this article on Dropbox's own website, NONE of the solutions work. I have plenty of storage space.
People are going to ask for photos so here you go:
I'm having the same issue but the "fix hard links" and "fix permissions" didn't fix it. I've closed and reopened dropbox and rebooted my computer. Here's my basic info:
MacBook Pro 16" 2021Apple M1 Max
macOS 14.0 (23A344)
Dropbox (Beta) v184.4.6543
TY
I have an M2 MacBook Pro and synched to Sonoma 14.0. I can access all files on my laptop, but cannot remotely access any files since 10-1-2023 from my phone. The SYNC history shows "indexing" at the bottom of a long list of files, but the last activity was 10-1-2023. It is almost as if there is a block, like the problem with the blank email screens that kept popping up on Macs after Ventura and have still occurred with Sonoma IF there is an email message in DRAFTS that isn't sent. POINT is, I wonder if there is something similar to "reset" the indexing. From the list of replies, it appears many folks have uninstalled, reinstalled, etc. AGREE we need DB to be proactive when new iOS upgrades are issued AND VICE-VERSA. Apple must also be getting these problems on their help desk.
salve è da stamattina che il mio Dropbox rimane fisso su "Indicizzazione in corso".
Ho Mac OS Sonoma, ho provato a riavviare, ho provato a reinstallare l'applicazione, ho provato anche questa procedura trovata in una discussione qui sul forum correggendo le autorizzazioni e i collegamenti fisici, riavviato di nuovo ma nulla, mi rimane fisso su indicizzazione in corso.
Aprendo l'app sull'iPhone invece funziona tutto.
Qualche suggerimento? grazie
- Megan
Ciao gyno81, buon mercoledì!
Sono andato avanti e ho unito il tuo post in un thread simile, poiché altri utenti avevano segnalato l'argomento.
Puoi dare un'occhiata al post di Sam qui.
Vi aggiorneremo non appena avremo ulteriori novità, grazie!
--
Hi gyno81, happy Wednesday!
I've gone ahead and merged your post under a similar thread, since we had other users reporting on this.
You can have a look at Sam's post here.
We'll update you once we have further news, thanks!
thank you very very kind
Updated to Sonoma last night and experienced similar issues: Dropbox indexing and re-syncing all day. It wasn't practical since I was frequently on the move (on/off internet), plus completely unnecessary since all my files were already downloaded offline. Process took long without any issues until it was busy with the last file and then got stuck on 'syncing 1 file' then 'syncing'.. Quitting and restarting is not helping. Plus, all the files I'd been working on today are marked as conflicted although I did find a way to quickly identify these by checking 'folder activity' on Dropbox.com. Also, looks like the conflicted files were created when Dropbox completed indexing/began syncing. Maybe this helps someone avoid or fix the aftermath.
Also, not sure if relevant but noticed that Dropbox automatically reverted the 'New files default' setting from 'Available offline' to 'Online-only' under Preferences > Sync. Perhaps this had something to do with the indexing + re-syncing everyone is experiencing.
Ps: Still need to do a proper check for other conflicted files and disappearing/deleted files. Will update if that's the case.
Running dropbox 184.4.6543 on an M2 Max
zukunft-1984 wrote:Updated to Sonoma last night and experienced similar issues: Dropbox indexing and re-syncing all day. It wasn't practical since I was frequently on the move (on/off internet), plus completely unnecessary since all my files were already downloaded offline. Process took long without any issues until it was busy with the last file and then got stuck on 'syncing 1 file' then 'syncing'.. Quitting and restarting is not helping. Plus, all the files I'd been working on today are marked as conflicted although I did find a way to quickly identify these by checking 'folder activity' on Dropbox.com. Also, looks like the conflicted files were created when Dropbox completed indexing/began syncing. Maybe this helps someone avoid or fix the aftermath.
Also, not sure if relevant but noticed that Dropbox automatically reverted the 'New files default' setting from 'Available offline' to 'Online-only' under Preferences > Sync. Perhaps this had something to do with the indexing + re-syncing everyone is experiencing.
Ps: Still need to do a proper check for other conflicted files and disappearing/deleted files. Will update if that's the case.
Running dropbox 184.4.6543 on an M2 Max
Small update: after dealing with the conflicted files and doing some clean up (moving folders and deleting items), dropbox is now stating that my 'files are up to date'I'm now up to 14 days since anything has updated...
The only fix is this: Add another Admin user to your Mac. Log out of your existing user. Log into the new user and setup dropbox app in the new user account. It will index and complete. Then just copy all your all user documents etc... to new user. After you have all your document etc copied to new user, delete the original user account. I have 5 Macs. This worked on all of them. Don't waste time trying other things. I tried them all.
Dave
This should not be the solution...
- Ho verificato che se dal pannello web di Dropbox si cancella l’accesso dall’applicazione del Mac e poi si riattiva l’accesso autenticandosi dall’app installata sul Mac e si seleziona come Storage una cartella diversa da quella dentro CloudStorage la sincronizzazione riparte correttamente. ATTENZIONE che si possono perdere i file non sincronizzati online. A voi funziona così?
This is the FIX after the Sonoma update on MAC OS:
Add a new ADMIN user to your MAC.
Logout of original user account.
Login to NEW ADMIN account.
Setup dropbox in new account.
Allow a few hours to sync to completion.
While it's syncing copy your non-dropbox files from the old account to the new account.
Then delete the original account.
User NEW account now.
Done.
scusami ma se esegui il login con nuovo account sul mac come fai a raggiungere la vecchia cartella dropbox? se installi una nuova versione su un altro account mac non capisco poi da dove prendi la cartella con tutti i file vecchi dropbox?
poi come dici tu praticamente dopo dovresti lavorare direttamente col nuovo account admin perchè se torni al vecchio Admin la tua cartella dropbox risulterebbe vuota
