You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
My email address is no longer active, so I can't login to Dropbox
Hi, the email that was used to setup my dropbox account is no longer active. I am therefore unable to access my account. I need to access so that I can update the email to my new email. I pay for my subscription. I am at a loss on how to contact Dropbox to help me.
What is Dropbox Analytics?
I have recently had a couple of Emails from Dropbox telling me that the free trial of Dropbox Analytics was about to end and the last one to say that it had ended. I wasn’t even aware that I was on a free trial for this product. It also states that I cannot now add new files to my Dropbox although I can access existing files. I pay annually for Dropbox Plus so why are Dropbox saying that I now can’t add new files?
I'm not receiving the password reset emails to my inbox
I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact withno-reply@dropbox.com but nothing worked. I know this is the right email
I'm not getting the 6-digit code to my email address, so I can't enter my account.
Hi, I have an Essentials account through my other email [removed per Community Guidelines] and created this one to be able to post on here. I was logged out of my other account and when the prompt to comes saying it sent my 6-digit code, I never receive the email. Can you please help me to get back on to my account? Thank youHow can I access my paid plan without the code sent to my inactive email address?
I had a Dropbox account that I paid for that was attached to a previous email address that I no longer have access to. When I try to login to that account, a code is sent to the email address I no longer have access to. Logging into the account to update the email address is not an option. Logging into the account to remove the 2 factor authentication is not an option. Any suggestions that don't involve cancelling my credit card so I'm not charged for this subscription anymore?
Seems like I have 2 Dropbox accounts under 1 email address
Hi, It seems I have 2 DropBox accounts but one email login. I subscribe to a plan and pay monthly, the bills going to my gmail address, but after I logged in today it reverted me to an old (free) account registered to the same email address, but of course without all the data from my usual paid and data heavy account. How do I access my newer paid account? I can't even lodge a request for help, even as a paying customer, as I can't login to this account! Please help!How can I resend referral links to people?
Hello, Some years ago, I invited a bunch of people to install Dropbox with a view to earning extra storage space. Some did but many did not. Of these, I want to re-invite some who may now install Dropbox. But I'm unable to send a new invite - 'XXXX has already been invited'. How can I send such persons another invitation if they have not yet installed Dropbox?I can't get the one-time code to access my Dropbox account.
I had a previous account with years of pictures. I had to get a new phone and because it’s through work couldn’t just transfer everything over. I have the email and password. It pops up a screen to enter a 6 digit code but it’s not coming through my email. I really want to access these pictures. Can anyone help
