You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Delete docs in Signatures
When I have completed an e-signature process on a doc and have saved the signed doc elsewhere, I would like to be able to delete that doc from the signatures section of the platform. At present, I am not able to do that. I use that section of the platform to manage my doc signature process and be able to instantly see which docs are in process. Once the doc has been signed, I no longer want to see that doc in that section. It gets cluttered. Plus, the platform charges for data storage. So the idea that I can't delete docs that I no longer wish to store lacks a certain aesthetic to the platform experience overall.
Dropbox Sign asks me to verify my email address to access one of my documents.
I’m experiencing an issue accessing a document via DropBox Sign. When I attempt to access the document, I’m prompted to verify my email before the document loads. However, after completing the verification step (by clicking a link from the inbox of the email address in question) the page never fully loads—it remains stuck on the loading screen indefinitely. I’ve already tried the following troubleshooting steps without success: Accessing the document on a separate device. Using a different browser. Clearing my cache and browser history. Despite these efforts, the issue persists.
Stop adding white backgrounds to signatures
Had an important form to fill out today... Am working remotely from another country... Thought... "Great, I can use Dropbox Sign to sign this and send it back easy, I already keep a transparent high resolution digital signature just for this purpose!" Uploaded my document... Clicked "Sign" Selected my signature from my files already on Dropbox (lovely, cuz I don't have a local copy of the file) Dropbox adds a white background... I think "Surely not, I must have selected the wrong file type..." Double checked, nope, I had done it correctly. Dropbox Sign: Still unusable in 2025. (Yes I know there's a week left) (No, don't suggest I draw in my signature, I am not a 4 year old with a crayon and my signatures need to match other official documents!)
Missing name and email address columns from CSV file when bulk sending.
Hi, I'm trying to do a bulk send, but when I upload the CSV file it says: Missing required column: Employee name Missing required column: Employee email_address But I already have that 2 columns on my file. What's the correct way to input the data inside the CSV file?
Some downloaded signed documents have black boxes covering the signatures
We are finding that on various of our agents accounts the odd document when downloaded is covering some of the signatures with a black box. Has anyone else had this happen and how did you fix it?Wondering if it may be a setting on one of the accounts. Any help would be much appreciated.Multiple signers, and how to close the document after it's been signed.
Hello, I have two questions. I have documents that require two of four possible signatures. Is there a way to make it so that after two of the signatures have been completed, the document will close as completed? If that is not an option, I can add all four signers and then manually end the request once I receive notice that two have signed. However, I noticed the only option is to delete the request, which deletes it from the system. Is there a way to cancel the request without deleting the whole thing, or is the only option to download the PDF and then delete the request? Thank you, Cindy
