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I need to acces my paid accaount It has all my files.
i have a paid account. every time I log in I get to a free account with no files. I need the credentials top access the paid account. the subscription is for DROPBOX*S5BX9WZ1JQ16My credentials are looging me in to a free account,=. with zero files I have 20 years of work stored on the paid account which is in good standing.I want to access them and you company has the absolute worst support chat system It from a diiferentb era. please resolve this for me
I'm not seeing the Plus features, although I paid for the plan.
I upgraded to the Plus plan using the 30 day free trial but I'm nit seeing any of the features on the account. It shows up in my subscriptions but i dont have access to any of the features, when i try to upgrade again it tells me im already paying for the subscription cause of starting that trial.
Can't finish the purchase of Plus plan, I'm stuck in endless dice numbers verification.
I cannot finish purchase of Plus whatever I do. Tried multiple browsers, multiple devices, internet connections, no luck. No way to contact support directly. After years, this is very frustrating experience, so much that now I'm even thinking of stopping using this service.
Trying to upgrade to Plus, but app claims I already have it
I'm currently on Dropbox Starter, which gives me 100GB, and want to upgrade to Plus for the 2TB. However, when I try to upgrade my plan, I am told that I am already on Plus - even though the app clearly shows I only have 100GB (which I have almost filled up). It then shows my only upgrade option being Professional, which is significantly more expensive than Plus and includes features I don't need.Incomplete sync
I just purchased a new MacBook Pro computer, running iOS 15.3.1. I migrated most of my files from my prior computer, using Migration Assistant. Created a new folder in Dropbox on my iPad, and the contents appeared on Dropbox.com, but will not show up on my laptop. I tried pausing syncing, then restarting, rebooting my computer, then finally uninstalling the Desktop Dropbox application and reinstalling it with the most current version. It seems that one thing the may have been limiting Dropbox was that I was using Dropbox Basic, and somewhere along the way that was limited to only 3 devices, and I have Dropbox linked to 5 devices. So I also upgraded to Dropbox Plus, which allows multiple devices to sync. My computer went through the whole sync process, and says everything is up to date, but only about 75-80% of my folders and 75-80% of the files in those folders are syncing, and it seems very random. Some folders do not even appear on my MacBook Pro, so I cannot right click to make the folder contents appear off line. And at least one folder, which should have 115 small files in it, is empty on my laptop. Syncing still works fine on my older computer. I have looked at online help, etc, and not found anything to fix this problem. Can anyone help?
I'm getting charged for an annual plan through Google Play, but also receive a monthly charge.
I have subscribed for annually using my VISA card and I got confirmation e-mail. Fees was deducted from my Bank account. But every month subscription fees is being taken from my card. That means double fees.
I'm on Dropbox Plus trial, but I'm unable to remote wipe a computer or get access to email support.
I want to remote wipe a computer I no longer have and upgraded to the Dropbox Plus trial to see how this feature works. However, when I try to access this feature (or the email support feature stated to be part of Dropbox Plus) I do not have this option (only the trash can for unlinking but not remote wiping). I tried following the help center page: How to remote wipe files from a computer - Dropbox Help but I don't have #7 as an option [Check the box next to Delete files from [account name] Dropbox the next time this computer comes online to remote wipe your files.] I also don't see the option to check the remote wipe status of a device. Are these not full trials but only provide some of the Dropbox Plus features? Is it true that when I unlinked mobile phone and tablet this has the same effect as a remote wipe? #trialsubscription #remotewipe #trialsupportemail #remotewipecomputer
I upgraded to the Plus plan, but Dropbox still shows I have 2GB of space.
Hello, I have just paid for my account to be upgraded to a plus account as I have run out of storage. The payment of £9.99 has been taken from my account and my account is labelled as Plus but my storage volume has remained the same. I have not received an email or invoice confirming the account has been updated. Please can someone advise what I can do? Thank you,I renewed my subscription, but my account remains a Basic one
Hi, I renewed my subription to the pro plan after the credit card became invalid. Even though the monthly payment is regularly booked for my account, the plan remains as a basic plan with 2 gb. Any idea how I can resolve this problem ? I have only one account. Thanks in advance Doggydoc