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Wiederherstellung

82 Topics

Admin Benachrichtigung bei gelöschten Dateien
Hallo Zusammen, ist es irgendwie möglich das man eine tägliche Zusammenfassung bekommt von gelöschten Dateien? Wir haben zwar die 10 Jahres Dateierhaltung dazu gebucht, jedoch möchte ich als Admin hier Pro Aktiv werden wenn ich sehe das "ausversehen" mal wieder ganze Ordner gelöscht wurden... Passiert leider zu häufig 😐
Solved
tfroemel
8 days ago Place Eine Frage stellen
40Views
0likes
6Comments
Dateien verloren
Hallo, seit ich dieses MacBook habe, jetzt ca. 2 Jahre, habe ich von Anfang an Dropbox synchronisiert gehabt. Es dauerte nicht lange und mein 2Gb Speicher war voll... dachte mir nichts dabei, weil ich Dropbox so nicht weiter genutzt habe und meine Daten ja immer noch weiterhin auf dem Pc verfügbar waren. Letztens war dann auch mein Festplattenspeicher voll. Beim nachschauen sah ich dann dass Dropbox sehr viel Speicher belegte. Daraufhin habe ich die Synchronisierung aufgehoben. Die Dateien wurden in den Papierkorb gelegt. Den leerte ich daraufhin, damit der Speicher frei wurde. Erst nachher bemerkte ich dass alle meine Dokumente, Bilder usw. der letzten 2 Jahre auch komplett weg waren. Ich dachte im Traum nicht daran, dass mein Mac gar nichts davon selbst gespeichert hat. Gibt es eine Möglichkeit an meine Daten wieder zu kommen. Bei gelöschte Dateien finde ich nichts. Kann es sein dass dadurch das der Speicher schon gleich zu Beginn voll war diese ganzen Dateien weg sind? Lg
BarBer
2 months ago Place Eine Frage stellen
34Views
0likes
2Comments
Daten weg
Hallo! Wir haben jahrelang ein Konto benutzt und Druckvorlagen, Fotos usw gespeichert, bzw direkt von Dropbox aus versendet. Jetzt sind beim Einloggen alle Daten verloren. Lediglci einigen Fotos, die ein Fotograf gespeichert hat, sind dort. Ist es möglich, dass wir 2 Konten haben? wie komme wieder ich an die verlorenen Daten?
Gift Line
3 months ago Place Eine Frage stellen
24Views
0likes
2Comments
Mein Dropbox Account ist leer.
zutzu
Solved
juriweber1980
3 months ago Place Eine Frage stellen
67Views
0likes
3Comments
Über Nacht ca. 37.000 Dateien verschwunden
Guten Tag, als ich heute eine bestimmte Datei öffnen wollte war diese plötzlich nicht mehr vorhanden, es ist absolut sicher das sie immer in diesem Ordner war und nicht von mir gelöscht wurde da sie 1 x pro Monat genötigt wird. Dann viel mir auf das fast alle Dokumente aus dem Ordner fehlen. Daraufhin habe ich weitere Ordner geprüft und musste zu meinem entsetzen feststellen das weiter Dateien fehlen Text, Bilder alle möglichen Formate einfach weg, nur noch leere Ordner oder nur ein Bruchteil noch vorhanden. Da ich Schattenkopien anlegen kann ich mit Sicherheit sagen das es in der Nacht vom 10. auf den 11.10.2024 passiert ist und ca. 37.000 Dateien weg sind. Ich nutze Dropbox seit Jahren und bis heute habe ich sowas noch nicht erlebt. Ich habe keinerlei Änderungen vorgenommen und Dritte haben keine Zugriff. Na ja und der Support hat Wochenende, ein Witz wenn ich mir überlege das mit den Daten der Kunden Geld verdient wird. Kennt jemand dieses Problem bzw. was kann ich jetzt machen? Danke und Grüße
Nardoa
6 months ago Place Eine Frage stellen
213Views
0likes
3Comments
Dropbox löscht alle Daten
Ich habe seit einigen Tagen Dropbox Essentials mit 3 TB Speicher. Nachdem ich 775 GB Photos von meinem PC hochgeladen hatte - löschte am nächsten Tag Dropbox alle Daten wieder. Am Dropbox Ordner am PC befinden sich die 775 GB allerdings immer noch - werden aber nicht mit Dropbox synchronisiert. Wiederherstellen kann ich die Daten auch nicht, da sie unter gelöschte Dateien/Ordner nicht aufscheinen. Ein sehr seltsames Verhalten - ich hatte die Hoffnung, dass ich einen Ordner am PC haben könnte, der dann im Endeffekt ca 2 TB haben würde (Photos und Videos) - der dann immer mit Dropbox synchronisiert würde. Das funktioniert offensichtlich nicht - oder nur bei mir nicht. Hat jemand ähnliche Erfahrungen gemacht?
Bruni
6 months ago Place Eine Frage stellen
228Views
1like
4Comments
Alle Dateien auf einmal weg
Hilfe! Auf einmal sind alle meine Dateien weg, bei gelöschte Dateien ist auch nichts vorhanden - was kann ich tun?
Birgit113
7 months ago Place Eine Frage stellen
113Views
0likes
2Comments
HILFE!! ... Support Case/Ticket wird von Dropbox Support nicht bearbeitet!
Hi, ich bräuchte evtl. eure Hilfe, eure Ideen. Kunde von mir ist selbst Dropbox Plus Kunde kann sein DB-Konto nicht nutzen, nachdem eine (ungewollte) Änderung vorgenommen wurde. Erster Supportmitarbeiter hat es geklärt (danke Boris!) und wir haben das Rollback nach seinen Anweisungen in die Wege geleitet. ABER ... Seitdem ... nichts ... die Auflösung des DB-Teams ist inzwischen seit 5 Tagen pending, es geschieht gar nichts. D.h. der Kunde hat einen Stillstand, kann einfach nicht weiterarbeiten! Obwohl er dafür gezahlt hat. Unglaublich. Unzählige E-Mails/Chat werden von DBSupport ignoriert, abgewimmelt oder gar nicht mal richtig durchgelesen. Habt ihr eine Idee, wie wir hier weiterkommen? Eine Dropbox-Hotline-Nummer haben wir bisher zumindest nicht gefunden. Danke, Eduard
ebrancoveanu
7 months ago Place Eine Frage stellen
139Views
0likes
2Comments
Gelöschter Dropbox-Account wiederherstellen
Guten Tag Ich habe versehentlich meinen Dropbox Plus-Account gelöscht. Gibt es irgendeinen Möglichkeit diesen Account und die Dateien wiederherzustellen?
SamF_22
10 months ago Place Eine Frage stellen
774Views
0likes
2Comments
Ordner verschwunden ?
Hallo, es sind in meiner Dropbox Ordner verschwunden ohne das diese gelöscht wurden ? Online sind sie nicht mehr sichtbar!? Am PC sind die nur noch als weisses Blatt ohne Inhalt sichtbar!? Wer kann helfen ?
MarcTi
12 months ago Place Eine Frage stellen
267Views
0likes
1Comment

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Frage stellen","shortTitle":"Eine Frage stellen","parent":{"__ref":"Category:category:103007A"}},"User:user:1908618":{"__typename":"User","uid":1908618,"login":"tfroemel","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1908618"},"ForumTopicMessage:message:827799":{"__typename":"ForumTopicMessage","subject":"Admin Benachrichtigung bei gelöschten Dateien","conversation":{"__ref":"Conversation:conversation:827799"},"id":"message:827799","revisionNum":1,"uid":827799,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1908618"},"metrics":{"__typename":"MessageMetrics","views":40},"postTime":"2025-03-24T23:46:12.906-07:00","lastPublishTime":"2025-03-24T23:46:12.906-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo Zusammen, ist es irgendwie möglich das man eine tägliche Zusammenfassung bekommt von gelöschten Dateien? Wir haben zwar die 10 Jahres Dateierhaltung dazu gebucht, jedoch möchte ich als Admin hier Pro Aktiv werden wenn ich sehe das \"ausversehen\" mal wieder ganze Ordner gelöscht wurden... Passiert leider zu häufig 😐 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"325","kudosSumWeight":0,"repliesCount":6,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:821917":{"__typename":"Conversation","id":"conversation:821917","topic":{"__typename":"ForumTopicMessage","uid":821917},"lastPostingActivityTime":"2025-02-12T06:48:42.880-08:00","solved":false},"User:user:1900471":{"__typename":"User","uid":1900471,"login":"BarBer","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1900471"},"ForumTopicMessage:message:821917":{"__typename":"ForumTopicMessage","subject":"Dateien verloren","conversation":{"__ref":"Conversation:conversation:821917"},"id":"message:821917","revisionNum":1,"uid":821917,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1900471"},"metrics":{"__typename":"MessageMetrics","views":34},"postTime":"2025-02-12T01:45:21.640-08:00","lastPublishTime":"2025-02-12T01:45:21.640-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo, seit ich dieses MacBook habe, jetzt ca. 2 Jahre, habe ich von Anfang an Dropbox synchronisiert gehabt. Es dauerte nicht lange und mein 2Gb Speicher war voll... dachte mir nichts dabei, weil ich Dropbox so nicht weiter genutzt habe und meine Daten ja immer noch weiterhin auf dem Pc verfügbar waren. Letztens war dann auch mein Festplattenspeicher voll. Beim nachschauen sah ich dann dass Dropbox sehr viel Speicher belegte. Daraufhin habe ich die Synchronisierung aufgehoben. Die Dateien wurden in den Papierkorb gelegt. Den leerte ich daraufhin, damit der Speicher frei wurde. Erst nachher bemerkte ich dass alle meine Dokumente, Bilder usw. der letzten 2 Jahre auch komplett weg waren. Ich dachte im Traum nicht daran, dass mein Mac gar nichts davon selbst gespeichert hat. Gibt es eine Möglichkeit an meine Daten wieder zu kommen. Bei gelöschte Dateien finde ich nichts. Kann es sein dass dadurch das der Speicher schon gleich zu Beginn voll war diese ganzen Dateien weg sind? Lg ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1002","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:819793":{"__typename":"Conversation","id":"conversation:819793","topic":{"__typename":"ForumTopicMessage","uid":819793},"lastPostingActivityTime":"2025-01-29T06:23:27.247-08:00","solved":false},"User:user:1900209":{"__typename":"User","uid":1900209,"login":"Gift Line","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1900209"},"ForumTopicMessage:message:819793":{"__typename":"ForumTopicMessage","subject":"Daten weg","conversation":{"__ref":"Conversation:conversation:819793"},"id":"message:819793","revisionNum":1,"uid":819793,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1900209"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-01-28T07:34:36.645-08:00","lastPublishTime":"2025-01-28T07:34:36.645-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo! Wir haben jahrelang ein Konto benutzt und Druckvorlagen, Fotos usw gespeichert, bzw direkt von Dropbox aus versendet. Jetzt sind beim Einloggen alle Daten verloren. Lediglci einigen Fotos, die ein Fotograf gespeichert hat, sind dort. Ist es möglich, dass wir 2 Konten haben? wie komme wieder ich an die verlorenen Daten? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"331","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:816865":{"__typename":"Conversation","id":"conversation:816865","topic":{"__typename":"ForumTopicMessage","uid":816865},"lastPostingActivityTime":"2025-01-15T06:05:54.220-08:00","solved":true},"User:user:1897052":{"__typename":"User","uid":1897052,"login":"juriweber1980","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1897052"},"ForumTopicMessage:message:816865":{"__typename":"ForumTopicMessage","subject":"Mein Dropbox Account ist leer.","conversation":{"__ref":"Conversation:conversation:816865"},"id":"message:816865","revisionNum":1,"uid":816865,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1897052"},"metrics":{"__typename":"MessageMetrics","views":67},"postTime":"2025-01-07T04:22:47.267-08:00","lastPublishTime":"2025-01-07T04:22:47.267-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" zutzu ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"7","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:800437":{"__typename":"Conversation","id":"conversation:800437","topic":{"__typename":"ForumTopicMessage","uid":800437},"lastPostingActivityTime":"2024-10-16T03:01:58.640-07:00","solved":false},"User:user:1612261":{"__typename":"User","uid":1612261,"login":"Nardoa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1612261"},"ForumTopicMessage:message:800437":{"__typename":"ForumTopicMessage","subject":"Über Nacht ca. 37.000 Dateien verschwunden","conversation":{"__ref":"Conversation:conversation:800437"},"id":"message:800437","revisionNum":3,"uid":800437,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1612261"},"metrics":{"__typename":"MessageMetrics","views":213},"postTime":"2024-10-11T14:36:20.397-07:00","lastPublishTime":"2024-10-16T03:01:58.640-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Guten Tag, \n \n als ich heute eine bestimmte Datei öffnen wollte war diese plötzlich nicht mehr vorhanden, es ist absolut sicher das sie immer in diesem Ordner war und nicht von mir gelöscht wurde da sie 1 x pro Monat genötigt wird. Dann viel mir auf das fast alle Dokumente aus dem Ordner fehlen. Daraufhin habe ich weitere Ordner geprüft und musste zu meinem entsetzen feststellen das weiter Dateien fehlen Text, Bilder alle möglichen Formate einfach weg, nur noch leere Ordner oder nur ein Bruchteil noch vorhanden. \n \n Da ich Schattenkopien anlegen kann ich mit Sicherheit sagen das es in der Nacht vom 10. auf den 11.10.2024 passiert ist und ca. 37.000 Dateien weg sind. Ich nutze Dropbox seit Jahren und bis heute habe ich sowas noch nicht erlebt. Ich habe keinerlei Änderungen vorgenommen und Dritte haben keine Zugriff. Na ja und der Support hat Wochenende, ein Witz wenn ich mir überlege das mit den Daten der Kunden Geld verdient wird. \n \n Kennt jemand dieses Problem bzw. was kann ich jetzt machen? \n \n Danke und Grüße ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1064","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:799134":{"__typename":"Conversation","id":"conversation:799134","topic":{"__typename":"ForumTopicMessage","uid":799134},"lastPostingActivityTime":"2024-10-16T00:21:47.507-07:00","solved":false},"User:user:1877986":{"__typename":"User","uid":1877986,"login":"Bruni","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1877986"},"ForumTopicMessage:message:799134":{"__typename":"ForumTopicMessage","subject":"Dropbox löscht alle Daten","conversation":{"__ref":"Conversation:conversation:799134"},"id":"message:799134","revisionNum":2,"uid":799134,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1877986"},"metrics":{"__typename":"MessageMetrics","views":228},"postTime":"2024-10-04T23:40:48.667-07:00","lastPublishTime":"2024-10-09T07:31:05.888-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ich habe seit einigen Tagen Dropbox Essentials mit 3 TB Speicher. \n Nachdem ich 775 GB Photos von meinem PC hochgeladen hatte - löschte am nächsten Tag Dropbox alle Daten wieder. \n Am Dropbox Ordner am PC befinden sich die 775 GB allerdings immer noch - werden aber nicht mit Dropbox synchronisiert. \n Wiederherstellen kann ich die Daten auch nicht, da sie unter gelöschte Dateien/Ordner nicht aufscheinen. \n \n Ein sehr seltsames Verhalten - ich hatte die Hoffnung, dass ich einen Ordner am PC haben könnte, der dann im Endeffekt ca 2 TB haben würde (Photos und Videos) - der dann immer mit Dropbox synchronisiert würde. Das funktioniert offensichtlich nicht - oder nur bei mir nicht. \n Hat jemand ähnliche Erfahrungen gemacht? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"736","kudosSumWeight":1,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:794943":{"__typename":"Conversation","id":"conversation:794943","topic":{"__typename":"ForumTopicMessage","uid":794943},"lastPostingActivityTime":"2024-09-18T06:13:53.874-07:00","solved":false},"User:user:1872601":{"__typename":"User","uid":1872601,"login":"Birgit113","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1872601"},"ForumTopicMessage:message:794943":{"__typename":"ForumTopicMessage","subject":"Alle Dateien auf einmal weg","conversation":{"__ref":"Conversation:conversation:794943"},"id":"message:794943","revisionNum":3,"uid":794943,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1872601"},"metrics":{"__typename":"MessageMetrics","views":113},"postTime":"2024-09-16T08:22:51.814-07:00","lastPublishTime":"2024-09-18T01:52:36.167-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hilfe! Auf einmal sind alle meine Dateien weg, bei gelöschte Dateien ist auch nichts vorhanden - was kann ich tun? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"116","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:793073":{"__typename":"Conversation","id":"conversation:793073","topic":{"__typename":"ForumTopicMessage","uid":793073},"lastPostingActivityTime":"2024-09-11T07:05:02.604-07:00","solved":false},"User:user:1869656":{"__typename":"User","uid":1869656,"login":"ebrancoveanu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1869656"},"ForumTopicMessage:message:793073":{"__typename":"ForumTopicMessage","subject":"HILFE!! ... Support Case/Ticket wird von Dropbox Support nicht bearbeitet!","conversation":{"__ref":"Conversation:conversation:793073"},"id":"message:793073","revisionNum":2,"uid":793073,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1869656"},"metrics":{"__typename":"MessageMetrics","views":139},"postTime":"2024-09-06T05:22:17.641-07:00","lastPublishTime":"2024-09-11T04:56:48.585-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, \n ich bräuchte evtl. eure Hilfe, eure Ideen. \n Kunde von mir ist selbst Dropbox Plus Kunde kann sein DB-Konto nicht nutzen, nachdem eine (ungewollte) Änderung vorgenommen wurde. Erster Supportmitarbeiter hat es geklärt (danke Boris!) und wir haben das Rollback nach seinen Anweisungen in die Wege geleitet. \n ABER ... Seitdem ... nichts ... die Auflösung des DB-Teams ist inzwischen seit 5 Tagen pending, es geschieht gar nichts. \n D.h. der Kunde hat einen Stillstand, kann einfach nicht weiterarbeiten! Obwohl er dafür gezahlt hat. Unglaublich. \n \n Unzählige E-Mails/Chat werden von DBSupport ignoriert, abgewimmelt oder gar nicht mal richtig durchgelesen. \n \n Habt ihr eine Idee, wie wir hier weiterkommen? Eine Dropbox-Hotline-Nummer haben wir bisher zumindest nicht gefunden. \n Danke, Eduard \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"835","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:776446":{"__typename":"Conversation","id":"conversation:776446","topic":{"__typename":"ForumTopicMessage","uid":776446},"lastPostingActivityTime":"2024-06-12T06:57:51.251-07:00","solved":false},"User:user:1845876":{"__typename":"User","uid":1845876,"login":"SamF_22","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1845876"},"ForumTopicMessage:message:776446":{"__typename":"ForumTopicMessage","subject":"Gelöschter Dropbox-Account wiederherstellen","conversation":{"__ref":"Conversation:conversation:776446"},"id":"message:776446","revisionNum":1,"uid":776446,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1845876"},"metrics":{"__typename":"MessageMetrics","views":774},"postTime":"2024-06-10T09:55:04.565-07:00","lastPublishTime":"2024-06-10T09:55:04.565-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Guten Tag Ich habe versehentlich meinen Dropbox Plus-Account gelöscht. Gibt es irgendeinen Möglichkeit diesen Account und die Dateien wiederherzustellen? 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