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I can't access my paid account because the email address is expired; how can I get a refund?
So I have an old email that has expired. I didn't even know that my associated Dropbox account was still active, but it apparently is because I have a charge on my credit card for the $119 renewal fee. That's a lot of money for something I can't even use, much less want at this time! Pulling out my hair because I have no way to sign in and no way to get a refund. It is ridiculous that there is no way to talk to an actual person to resolve these issues! I looked at the support page for billing and there was nothing that I could find regarding this particular issue. Very frustrated and would appreciate some help!
I'm getting a PayPal charge, even though I'm using a Basic, free account.
I, like many other consumers, expect to receive the services I pay for. Yet, for the past three years, Dropbox has charged me $119 annually via PayPal—$360 in total—while my account has remained on the free plan. I have never received the service I was billed for. Attempts to resolve this issue have only revealed serious flaws in customer support and dispute resolution: The phone number provided by PayPal no longer works (a message says go to account and get a call back - though this doesn't exist). Chatbots offer no meaningful help. Live chat representatives cannot assist because the payment was processed via PayPal? There is no clear way to report a serious billing error or processing glitch. Consumers deserve accessible, responsive, and effective customer support when companies wrongfully charge them. A major platform like Dropbox should have a functioning system to handle billing disputes—not force users into endless loops of automated dead ends. It is reasonable to expect service for payments rendered, and immediate resolution and a full refund when there is an issue. If this issue has happened to me, it has likely happened to others.
I've been charged for Dropbox for 2 years, but I'm on a Basic plan
As titled, I have never authorized any payments with my free plan, yet I found I was charged $119.88 on March 25 2025, when I look back I found out I was actually charged the same amount on 2024. I only have one account (this one). No transaction id associated with my transaction, so I cannot use the lookup tool. This is extremely frustrating, I have read many discussions with the same issue but no clear solve was found. Please help. I would like the two year refund and to stop charging me.
Just noticed I’m being charged on a Basic account
I’ve only just noticed I’ve been charged over the last three months for my Basic account, I’ve tried to log a ticket, but that’s not allowed with a basic account so I can't get help or talk to a human!! My credit card statement doesn’t have a transaction ID, just states “Dropbox Db.Tt/Cchelp Ie” so the billing checker does not help me. I can't get anywhere because I'm stuck talking to bots and going in circles. Please can somebody help me? I cannot contact support directly because I'm on a Basic plan. Thank you for your help, John
I was charged immediately, even though I selected the 30-day trial.
Hello, I had upgraded my account to dropbox plus using a 30 day free trial link. It took me to a transaction page to confirm the bank transaction etc, which I had thought was weird since it was a 30 day free trial. I had then later found out that I had been charged £9.99 even though I used the 30 day free trial link on the app! I tried to refund and cancelled the subscription using apple refunds and it stated that dropbox was not eligible for a refund. I can't even speak to a live person about this issue. Is there anyone that can help? I feel like I've been robbed off my money 😞
I was billed for a paid plan without notification following a trial. Can I be refunded?
I recently started a trial for certain services, including fax services and another business, but yesterday I noticed that my account was charged $60 in total. I did not receive any notification email about this charge. I did not actively use these services during the period. Given this situation, I want to cancel my subscription and request a refund. Can anyone help me with this? Thank you!I need a refund for a plan that I can no longer access
My position was eliminated on August 9, 2024. I no longer have access to the email or even the laptop. Just received cc statement with Dropbox charge of $119.88. Could really use the refund or at least a partial and need to cancel the Dropbox account that old email was associated with. Please help!I was charged even though I cancelled my plan. I need a refund.
Dear Sir/Madam, Hope you are well. I have been charged £95.98 below and I have cancelled my dropbox account. Please may I have a full refund, I have not used my Dropbox and am very stressed. This is the number of the credit card it has been charged to. Thank you so much and have a lovely day.How much team space can members use? What happens to their existing files and their personal plan?
Hi! We're considering moving over to a team account instead of several individual accounts. When we switch over will everyone lose their info from their previous individual accounts or will those items move with them? Do you get penalized if one or two members use the bulk of the storage or can it be shared however works best for our team? Also, if someone has just renewed, do we get a prorated refund or do we just lose our money?
