You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
How can I cancel a ghost account that I keep getting billed for?
I have been going crazy trying to figure out why i am getting billed monthly for an account that I do not have. I initially thought I was paying for my husband's account but he told me I was not. I look at my account and it's a free one. I would like stop paying for an account that I do not own, and also get refunded for this. It's terribly frustrating working with Dropbox when there is nobody to talk to. Thank you. Karen
I cancelled my trial, but I received charges a month later. How can I be refunded?
On November 20, I created a Dropbox account with a free trial subscription. The next day, I canceled my account because I found it was not useful for my needs. However, on December 20, I noticed a charge of €19.99 on my account, even though I no longer have access to the service. I have tried logging in to investigate, but the system prompts me to register again using my email (this email that I am using now and that is the same that I have received the charge). After doing so, I can only access a Basic plan with no active billing information. This makes it impossible for me to access the service for which I’m being charged or even confirm details related to the subscription. I am requesting an immediate refund of the charge and the cancellation of any subscription linked to my email address. Additionally, I am unable to contact support directly due to the limitations of the Basic plan, so I am reaching out through this channel for assistance. I would greatly appreciate your prompt resolution to this issue. Please let me know if you need any further information.
I'd like a refund for my charge.
Dear Dropbox Community, I’d like to get the refund of my charge. I had canceled the business plan and my account turned to free space on 19 December. However, the payment was made and I cannot cancel it from my bank. Is it possible to let me know if the refund is being processed or where I could check the refund status? Thank you. Beat regards
I've been charged even after cancelling my plan.
Hi there I'm going around in circles trying to find out why dropbox debited my PayPal account after cancelling my plan. clicking on support tells me " Submit a request This support option is not available with your plan " Please can I receive an email from a human so I can attempt to resolve this issue and receive a refund.I want to cancel my subscription
to whom it may concern, About 1 month ago, I chatted with Dropbox and told them I wanted to cancel my plan, but someone told me the application wouldn't be charged after one month. About 2 days ago, 11 euros were deducted from my Revolut account for Dropbox. Please cancel my plan as soon as possible and refund my money. Why doesn’t the application have any option to cancel it? I am not satisfied with this platform at all! I DON'T WANT TO CHARGE MY PLAN AT ALL.
I've been charged through PayPal for an unknown account; I need a refund.
I was billed through Paypal for the Essentials account at 119.88. I do not have an Essentials account. I only have the 2GB free account and barely use that. I have checked on all the email addresses I have ever used. I have no notices of coming billings at all. The phone number listed on Paypal is useless, tells you to go to your admin account and disconnects you. Ticket submitted at the address listed by Paypal responds that it is an unmonitored email and nothing will happen. That ticket # is Ticket #24583703: Paypal payment I found in this forum how to send a support request incognito and have done that. I have not received any kind of ticket number from that. I need this refunded and resolved ASAP.
