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Refunds
308 TopicsDropbox Plus fee being charged despite account showing up as a Dropbox Basic user
I received the below automated message today so logged in to cancel my account. However, my account info tells me that I'm a Basic user and not a Plus user. Therefore there is no way for me to -cancel the Plus subsciption. Would appreciate any piece of advice on how not to get billed for my subscription, (which I apparently don't even have, according to my account info) thank you! ----------------------------- We hope you've enjoyed being a Dropbox Plus user! Your subscription will renew automatically on December 1, 2024. Keep doing more with Dropbox Plus: Plenty of space for all your stuff Control over who sees shared files and links Peace of mind when devices go missing Your subscription will renew on December 1, 2024, and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings. You may also contact support at any time.5Views0likes1CommentTwo unknown charges from Dropbox
Hello, I got two unknown deductions by USD on November 1 and 4 from my European bank account, and those were made by Dropbox! I had never used any Dropbox service and even didn't have my account. (Now, I just created my account only for requesting the solution, as it doesn't have any customer service email or phone number.) My bank requested recovering those payments, but today on November 13, I got another alert of Dropbox fraud! As I will never want to use Dropbox, please give me the comprehensive solution to STOP the deduction from Dropbox in the future! Otherwise, I have to keep requesting the bank and credit company to refund.30Views0likes1CommentI want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I could've sworn that I canceled this subscription but apparently I didn't and that's on me I guess.... When reviewing my taxes and credit expenses for the past year I came across 180 dollar charge in December. I was wondering if it was possible to get it refunded as I only made 3 or 4 signature requests during that one month. Pretty disappointed by this page Contact Dropbox support - Dropbox and I have no idea who to contact to pursue this. Anyone got any advice for me?Solved22KViews1like153CommentsHow can I receive a refund for an account I can't access?
I was terminated from a job that required me to have a Dropbox subscription. The account is linked to my work email and I don’t have the password. How can I contact Dropbox to close the account and refund me for the last bill? Thanks137Views0likes6CommentsHow can I cancel and get a refund for Dropbox Sign?
Hello in 9/2024 I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I could've sworn that I canceled this subscription but apparently I didn't and that's on me I guess.... When reviewing my taxes and credit expenses for the past year I came across 119.88 dollar charge in 10/2024. I was wondering if it was possible to get it refunded as I only made 3 or 4 signature requests during that one month. Pretty disappointed by this page Contact Dropbox support - Dropbox and I have no idea who to contact to pursue this. Anyone got any advice for me?110Views0likes2CommentsI want to get a refund for my payment
I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for. But I just know I subscribed the accountin 2024/07/06 because there was a 120dollar charge at that day. Icancelled the new subscription as soon as I know this, and it says I can get a refund, but nothing happens. Now my account is "basic", but I don't get any money back!!! When reviewing my credit expenses for the past year I also found a 120 dollar charge in 2023/07/06, I was wondering if it was possible to get it refunded because I even don't know the subscription at all!! Pretty disappointed by this pageContact Dropbox support - Dropbox and I have no idea who to contact to pursue this. My appeal is get the two years money back, PLEASE HELP ME.1.3KViews0likes17CommentsI am being charged for a Dropbox account that I do not have
Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with this on the Dropbox side. Is the only option to go to my bank and dispute the charges? Thanks! Bethany2.1KViews1like18CommentsHow can I get a refund for an annual plan?
I am seeking a refund for the annual subscription that we were recently charged. My 11 year old daughter uses Drop box for school and was supposed to stay on the free trial option, but we must have inadvertently selected the paid. She uses Drop Box 2x a year. How can we get a refund? We haven't used it since. @Megan Sincerely, Jen120Views0likes4CommentsI was charged, even though I had cancelled my free trial
Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox account, nor is there an active paid subscription . I would like to know what happened and get a refund for my money.3.7KViews0likes24CommentsI can't seem to reach support to ask for a refund.
I signed up to Dropbox a year ago (directly) and didn't use it as planned, and I believed that I had cancelled the auto renew feature. I have just seen that I have been charged for another year 2 days ago - I have now gone in again and made sure that the account in cancelled. I am seeking a refund for this but seem to be going in circles online and can't figure out how to contact anyone to request a refund.156Views0likes3Comments