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Chatbot didn't offer all available plans
Last week when my previous DropBox plan expired, I worked with a chatbot to explore my options for renewal. The lowest plan Dropbox would offer me was their "Plus" package (2TB at $9.99 a month). I explained that I simply didn't need this much space and asked about smaller and cheaper options. I was given no other options, so I let my Dropbox plan expire. So imagine my surprise when I get an email from Dropbox this morning offering me an option of 100GB for just $1.99 a month. Great! Yes, this is more what I was looking for. HOWEVER, now I have lost my trust in Dropbox because I was specifically asking about cheaper options, and was told there was nothing available to me cheaper than $9.99 a month. I tried to contact customer service, but could find no one to talk to at Dropbox who can now address my concerns about being able to trust this company. After being lied to about the availability of cheaper plans, I am VERY reluctant to buy any packages from Dropbox ever again. I am reaching out here for feedback from Dropbox. Can I trust you or not? How can you help rebuild my trust in your company and your questionable business practices? Your entire business model relies on your customers trusting their digital content with your company. Trust is huge here! Please help me regain confidence. Dropbox, what say you? Other customers, what is your experience?Business account gone - I got locked out and the account got downgraded
Hi For years I've had a Dropbox business account and last renewed in February for three members. But today I was locked out of it and my plan reverted to basic, meaning nowhere near enough data for me and my team. The reason may have been an expired credit card, even though my subscription should run through February 2025. Does anyone know how I can get back into my business account? Best Gareth
Which plan is good for users to upload files to my account, and to download my videos?
i want to create an online digital product website where i want to sell my files and my video online,i want to link drop box account with my website so as to acess all my video right from website and upload them to my website and fix a price to it without coming to drop box account through a plugin, My question is,if a client visit my website and pay for a particular product,can such client be able to redownload the same product at any time from my website.please help. also suggest the plan that will be convenient for me to achieve that,i only have one terabyte video,also how to go about my question please?
Upgrading business free trial
Hi, I am about to lose my mind with Dropbox. I signed up for the business free trial, and then was out of storage so wanted to upgrade to the actual plan, went through and added payment then it still does not let me upgrade my account. It shows that i have the storage but i'm not able to use any of the features, and when i send out links they all show temporarily disabled? I have no access to chat support, so need a ticket created ASAP why does dropbox not have any support phone #?