You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Random Dropbox placeholder file on desktop
I'm trying to understand why a file called "Dropbox" just appeared on my iMac desktop. It looks like a text file, but can't be opened. Clicking on it results in the following message: "Item Dropbox is used my MacOS and can't be opened." When I "get info" on the file, it's 780 bytes. I have been rearranging some dropbox files on this computer, and just installed Dropbox on another computer. Perhaps it's related to that. Don't know if it's relevant or not, but all my files are offline as well as online It appears to be a placeholder but I've been using Dropbox for years, and haven't seen this before. Any ideas are much appreciated. Marty
Cannot upgrade to business because subscription is managed by Apple App Store
Hi, we would like to upgrade from Plus to Business. The current Plus subscription has managed by the Apple App Store. We already cancelled the subscription there and it is already expired (as of 2024-11-19). However, it is still not possible to upgrade to business because it still claims that the subscription is managed by Apple App Store. Does anyone have an idea what else we can do to upgrade the account to Business without the use of the apple app store but directly from the Dropbox page? Thank you very much and best regards - Richard
Dropbox icon with checkbox white interior remains a mystery.
Megan from the DropBox staff offered some help to an earlier post entitled "Dropbox icon and folder status on a Mac” but despite my replies, the discussion went dead seven days ago. I still have outstanding questions and would like to revive the discussion. I have selected the preference that all files and folders be available off-line on my primary MacBook, however, I have a mix of checkboxes, that is to say both kinds… green interior and a white check mark and white interior with a green checkmark. Below is the explanation link that Megan supplied, but there's no mention of the check mark with white interior, which was puzzling because I had seen but lost another page earlier that included that in the explanations. In looking at this article about syncing icons and reference was made to the DropBox desktop app, which aside from the icon that lives next to the Time Machine icon in the upper right menu bar in the Finder, I'm not really sure what the dropbox desktop app is? Yes it appears in the application folder, but if I double click on it, it simply takes me to the designated dropbox folder within my User folder. Which, by the way, except for emergencies, that is the only way I work with DropBox. The primary thing I want to do is faithfully mirror the activity of the Finder “DropBox” folder on the primary MacBook and have the files and folders populate to other devices. Finally, all my posts from the last month or so started re. puzzling changes to modification dates following a migration from an old MacBook to a new one. In nearly 40 years of using a Macintosh this has been one of the most challenging technical snafus I've ever encountered. Thanks, Paul syncing icons based on this article?
Camera Uploads IOS 18 on iPad not working correctly
I have upgraded to iOS 18 on my iPad and updated the Dropbox app. I turned Camera Uploads on, with Upload from set to Camera Roll and Back up set to All Photos. Nothing is uploaded, even though my Camera Roll has over 16,000 photos. Uploading manually is not an option, as there is no Select All function. In addition, manual upload only allows 400 photos at a time. The new iOS 18 Photos app no longer has a folder named 'Camera Roll', so I'm wondering if that is the problem? I logged out of the Dropbox app and back in, which then took me through Set Up your Dropbox. The Upload Photos option seemed like it would work if I chose Imports, but again there is no Select All option. So I went back to the Camera Uploads settings and turned Camera Roll off, and Recently Saved (under Smart Folders) on. Same thing, nothing uploads. I'm stumped!
iPhone 14 Outlook app doesn't show files for Dropbox
When trying to attach a Dropbox file using the Outlook mobile app, a screen says "No files found." I used to be able to create an email and then attach the Dropbox file using the Outlook app, but now this is not working. It's possible from the Dropbox app side, but not from Outlook. Any idea why this is happening? I've tried uninstalling/reinstalling Dropbox and removing/adding my Dropbox profile for Outlook, but this persists.Default PDF viewer on iPad
Is there a way to change the default PDF viewer in the Dropbox App for the iPad? When I click on "Open in" in a PDF, it only shows the option of Adobe, but I use PDF Expert. (In contrast, on my Mac, when I double click on a PDF in my Dropbox folder, it automatically opens in PDF Expert). If I can't change the default PDF viewer to PDF Expert on the iPad, what is the easiest way to open a PDF from Dropbox in PDF Expert? (Of course I already know that I can start IN PDF Expert and open Dropbox files there from Dropbox, which I have linked to it; but this is for when I happen to have begun from the Dropbox iPad app instead.)
Native macOS Dropbox App vs. Maestral
I stopped using the native Dropbox app a couple years ago because it was so resource intensive. I've been using Maestral since to view and sync my Dropbox content due to lighter footprint. I have a M3 MBP with 36 GB memory, running macOS 15.1 (Sequoia). Any feedback with use of current native Dropbox app? Happy with use and performance? Thank you.
