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Carlie_CommonState
Explorer | Level 4
Joined 8 months ago
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Re: My computer backup files went missing after our Business team account was closed
Nancy and Hannah you beauties! We just got all the files back from your colleagues, I can't thank-you enough for following up. Seriously grateful for the swift responses and reassurance. My Desktop i...210Views1like1CommentRe: My computer backup files went missing after our Business team account was closed
Thanks Hannah. What kind of timeframe can I expect for a response? Either the super-smart engineers are completely stumped by an issue that I've seen raised on here multiple times, which seems odd......260Views0likes3CommentsRe: My computer backup files went missing after our Business team account was closed
Hi Nancy, any tips on getting an answer from Support Desk? I followed up my previous email, following on from your internal prompt, but still no response since 28 May (when 'engineering were investig...715Views0likes5CommentsRe: My computer backup files went missing after our Business team account was closed
Depending on whether I try signing out/in or adding a team account or signing in via Google, I get 'invalid email or password' or 'we couldn't find a Dropbox account matching that email'. I assume be...965Views0likes9CommentsRe: My computer backup files went missing after our Business team account was closed
Thanks for following up Nancy! Since I've been signed out of the business profile I can't log in to view any file logs (I post here from my personal profile). My internal IT manager has been stuck in...1.1KViews0likes11CommentsMy computer backup files went missing after our Business team account was closed
As per support ticket #23762350 (opened 19 May, no answer for 3 weeks), my MacBook Pro desktop, documents and downloads folders were wiped and made inaccessible when my employer moved to close our bu...Solved1.4KViews0likes13Comments