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karenap

Explorer | Level 4

Joined 9 months ago

10 Posts

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Re: I can't rename a file I duplicated on Mac OS
there are no clickable options on that page - how is that helpful ?
2 months ago Place Delete, edit, and organize
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Re: I can't rename a file I duplicated on Mac OS
starting Dropbox has never worked for me – restating the Mac has though.
5 months ago Place Delete, edit, and organize
129Views
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Re: I can't rename a file I duplicated on Mac OS
https://www.dropbox.com/scl/fi/7w0kgb17njeqbbaqi7vqk/dropbox-support-options.jpg?rlkey=1u2yafae4d6won89d2j2f6ig0&st=tvg17y7x&dl=0
5 months ago Place Delete, edit, and organize
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Re: I can't rename a file I duplicated on Mac OS
Hi Jay – where on that page can I start an email support ticket? I just spect 10 mins going round in link circles on the dropbox website. (According to my 3T plan I get email support.)
5 months ago Place Delete, edit, and organize
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Re: I can't rename a file I duplicated on Mac OS
@Nancy the lashed circle disappears when trying to do a screenshot so I took a video [Removed as per Community Guidelines] The video shows what happens when I duplicate an Illustrator file (using cm...
5 months ago Place Delete, edit, and organize
159Views
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5Comments
Re: I can't rename a file I duplicated on Mac OS
Hannah So it's happening again. The Dropbox sync status says "Your files are up to date." If I quit Dropbox it still doesn't allow me to rename the duplicated file. If I restart Dropbox it still d...
5 months ago Place Delete, edit, and organize
187Views
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8Comments
Re: I can't rename a file I duplicated on Mac OS
In case you haven't read the whole thread and until Dropbox actually fixes this bug, the only way I've found to make it normal again is to restart the computer. Such a hassle but (fingers crossed) it...
5 months ago Place Delete, edit, and organize
241Views
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Re: I can't rename a file I duplicated on Mac OS
ok will do - thanks for your help.
6 months ago Place Delete, edit, and organize
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Re: I can't rename a file I duplicated on Mac OS
Hannah wrote: Sorry to hear about this, karenap. If you simply quit the Dropbox app (without relaunching it), does the issue persist? Also, what's the sync status when hovering over the D...
6 months ago Place Delete, edit, and organize
650Views
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10Comments
Re: I can't rename a file I duplicated on Mac OS
I have the same issue A LOT and it seems to be getting more frequent. You can not only not rename the file but you can't move it (you get the circle with slash through it) - even if you're trying to ...
6 months ago Place Delete, edit, and organize
675Views
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21Comments

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