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jasonhackwith
Explorer | Level 4
Joined 11 months ago
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Re: Unprofessional Support, and an escalated ticket that holds me back from working.
I get you need the specialized team, but when that specialized team will not get back to me in a timely manner when it is directly affecting my business, that is a MAJOR problem. Simply put, I ca...980Views0likes1CommentRe: Unprofessional Support, and an escalated ticket that holds me back from working.
I've removed the folder from selective sync AND I've right-clicked on it to set it as online-only but it is still downloading. At the suggestion of the first person I spoke with (Charles), I logged o...1KViews0likes3CommentsRe: Unprofessional Support, and an escalated ticket that holds me back from working.
The ticket #'s are 23661782 and #23661249. I can't get anybody to treat this as it is, a critical issue that is directly affecting my business. I can't afford for this to go into the weekend or even ...1KViews0likes4CommentsUnprofessional Support, and an escalated ticket that holds me back from working.
Has anyone else experienced gross unprofessionalism from tier 1 support? I have tried to speak with two people today regarding a serious sync/storage space issue that is keeping me from working, and ...1.1KViews1like6CommentsRe: subscription plan charged twice a month - both through google subscription and dropbox directly
I promised to update this thread when my issue was resolved, and it has been. I got a full refund for the double charges and am satisfied with the result. However, I remain profoundly unsatisfied wit...283Views0likes0CommentsRe: subscription plan charged twice a month - both through google subscription and dropbox directly
And now Ticket #23448492. What about you, Megan from Dropbox Staff? You tell me why Dropbox DOUBLE CHARGED ME FOR NINE MONTHS and the rest of your reps have done absoutely nothing but argue with me a...322Views0likes0CommentsRe: subscription plan charged twice a month - both through google subscription and dropbox directly
Ticket #23434633. And I've confimed today that I was subscribed on Google Play under the same email address as my ONLY DropBox account. YOU HAVE BEEN DOUBLE CHARGING ME FOR NINE MONTHS FOR THE SAME D...338Views0likes1CommentRe: subscription plan charged twice a month - both through google subscription and dropbox directly
It shouldn't be possible, but it is. Not only is this possible, I learned today that DropBox has been double-charging me via both Google Play and via DropBox.com FOR THE PAST NINE MONTHS. I have ONE ...1.2KViews0likes4Comments