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ShawnS

Helpful | Level 6

Joined 2 years ago

8 Posts1 Solution

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Re: Windows app stuck displaying 'Syncing ### files'
Hello. After much more digging with our client we were able to identify a handful of folders that contained , and . characters. After we had Dropbox ignore those folders and went in low-level on Wind...
2 years ago Place Apps and Installations
1.7KViews
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Re: Windows app stuck displaying 'Syncing ### files'
Yes, we tried the linked version as well. Please reach out via email as soon as possible. Do you need the email here?
2 years ago Place Apps and Installations
442Views
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2Comments
Re: Windows app stuck displaying 'Syncing ### files'
We have already been through the troubleshooting steps several times since Monday. It has not made a change to the situation unfortunately.
2 years ago Place Apps and Installations
1.7KViews
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4Comments
Re: Windows app stuck displaying 'Syncing ### files'
Forgot the second part. Under Preferences it currently shows 135,608
2 years ago Place Apps and Installations
1.7KViews
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0Comments
Re: Windows app stuck displaying 'Syncing ### files'
Not a whole lot that I can show in the sync history window.
2 years ago Place Apps and Installations
1.7KViews
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6Comments
Re: Windows app stuck displaying 'Syncing ### files'
The version you linked to did not work either. Same behavior, we now see an increasing number of items and the Sync Status is still empty, showing no activity or pending items.
2 years ago Place Apps and Installations
1.7KViews
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9Comments
Re: Windows app stuck displaying 'Syncing ### files'
Thanks for the quick reply. It has only been in this state since Monday afternoon, about 24 hours now actually. There isn't anything displayed under sync issues or under the Sync Status tab. It w...
2 years ago Place Apps and Installations
1.7KViews
0likes
11Comments
Windows app stuck displaying 'Syncing ### files'
Hello Dropbox Support, One of our clientsis having issues with syncing from the website to app. She has 130 files downloading for multiple hours, and appears to have made little to no progress. ...
Solved
2 years ago Place Apps and Installations
2.3KViews
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13Comments

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