We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
User Profile
dustyanalogue
Helpful | Level 6
Joined 2 years ago
User Widgets
Posts & Replies
Re: Error message "couldn’t communicate with a helper application" when trying to move a folder
Sure: Ticket #20092475: Latest ticket response: “Sheldon, Apr 27, 2023, 5:04 AM PDT: Hi Toby, My name is Sheldon. I am a specialist from the Advanced support team at Dropbox, and I'll be he...1.3KViews0likes4CommentsRe: Error message "couldn’t communicate with a helper application" when trying to move a folder
I have had an open support ticket with Dropbox since the 12th of December reporting this issue. I have provided them with screen shots and screen recordings demonstrating the exact issue and error mes...1.3KViews0likes7CommentsRe: Error message "couldn’t communicate with a helper application" when trying to move a folder
Hi Megan, Considering Nancy has reported the exact same error message that myself and others have had, would it be wise to consolidate the currently open ticket that “Parker” from “Advanced Support a...1.5KViews1like0CommentsRe: Error message "couldn’t communicate with a helper application" when trying to move a folder
Yes please, that would be greatly appreciated. I had previously raised a bug report ticket. #19882403 Not sure if you want to use that for my email address or provide me a way to send you my email ad...4.6KViews0likes22CommentsRe: Error message "couldn’t communicate with a helper application" when trying to move a folder
Yes I’ve tried that. Just did it then - disabled Dropbox under locations. Rebooted device and re enabled. Still the same error message. Further to that I’ve disabled Dropbox in files, deleted the D...4.7KViews0likes1CommentRe: Error message "couldn’t communicate with a helper application" when trying to move a folder
Hi Dropbox Community & Support, I have the exact same issue and have spoken to Apple Support; iPhone 12 Pro IOS 16.1.1 Dropbox App 306.2.2 Workflow; Dropbox and iCloud Drive within the Ap...4.7KViews0likes26Comments