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Jackson

Dropbox Staff

Joined 3 years ago

58 Posts6 Likes5 Solutions

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Re: Sharing is not working after I hit send
Hello Mike4500, sorry to hear about your sharing issue. Since Dropbox has a few different ways to share files (Shared folders, Dropbox Transfer, Shared links), can you please send me the steps ...
3 years ago Place Create, upload, and share
1.7KViews
0likes
8Comments
Re: How do I disable Dropbox Backup?
Hi there Susanna S.2, thank you for reaching out. You can disable computer backup, following the steps on this article. Make sure to select "Keep content in folders on this PC" during the...
3 years ago Place Settings and Preferences
3KViews
1like
2Comments
Re: Unknown credit card charge on basic free account
Hi Metalltant, thank you for posting. Can you see a transaction ID on that charge, after DROPBOX*? If you can, you should be able to look for it using our lookup tool. I hope that...
3 years ago Place Plans and Subscriptions
2KViews
0likes
0Comments
Re: I organized our folder, but the changes aren't showing up for others accessing it
Hello bdle22, sorry for jumping in. While you can rename and move a shared folder in your account, it is not moved or renamed for the other members of the shared folder. Also when you del...
3 years ago Place Delete, edit, and organize
1.7KViews
1like
1Comment
Re: Download files fail, cancelled or incomplete
Hi TERGUS, When you install the Dropbox App, it creates a Dropbox folder in your hard drive. The Dropbox folder mirrors the contents of your account, as you see it on the website. I would...
3 years ago Place View, download, and export
2.5KViews
0likes
0Comments
Re: No changes to disk space, after setting all the files as Online Only.
Hello there TampaLifeChurch, thank you for posting! Can you send me a screenshot of your syncing status? You can find it by clicking the Dropbox icon near your clock. Thank you!
3 years ago Place Apps and Installations
2.1KViews
0likes
2Comments
Re: Search not working
Hi there klundq1, sorry for jumping in. Can you send me a screenshot of a search that does not return the expected results, and one with the files that it should have returned? Thank you!...
3 years ago Place Delete, edit, and organize
1.5KViews
0likes
5Comments
Re: How to find what files are syncing
Hello there djmalan, thank you for posting. To access Fix Permissions and Fix Hardlinks, you need to: - Click on the Dropbox icon that exists near the time or the WiFi symbol. - Then cl...
3 years ago Place Create, upload, and share
1.6KViews
0likes
10Comments
Re: Problem moving Dropbox folder to another internal or external drive on my computer
Hi Steve52, jumping in real quick. When you remove folders from the Dropbox folder via selective sync, the files are safe on the Dropbox cloud. They are only removed from your Dropbox fol...
3 years ago Place Apps and Installations
4KViews
0likes
0Comments
Re: All my files disappeared from Macbook after deleting dropbox.
Hi agusvon, thank you for posting. Did you delete the Dropbox folder, before deleting the Dropbox app? If you have not deleted the Dropbox folder before or after deleting the app, your fi...
3 years ago Place Delete, edit, and organize
1KViews
0likes
8Comments

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