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isydia
Explorer | Level 3
Joined 3 years ago
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Can't access the codes for two step verification and backup codes not working
Here is a strange occurrence. My colleague, has a professional account with 2-step verification enabled. She ported her mobile to Google Canada and now, she can not receive text messages and DropBox ...3.9KViews0likes15CommentsRe: Can't access the codes for two step verification and backup codes not working
She did go to that link and open a ticket#16563397 and she corresponded with Leah. Long story short, support said that there is nothing they can do if she can't receive text messages. They offered to...3.3KViews0likes0CommentsRe: Can't access the codes for two step verification and backup codes not working
No she hasn't changed any of her credentials. Dropbox staff can simply call her on the phone number registered with her paid account and verify her identity her credit card she's using on her account ...3.4KViews0likes2CommentsRe: Can't access the codes for two step verification and backup codes not working
That doesn't work since she logs in to DropBox with Chrome web browser using her email-username and password. She doesn't use the mobile app or desktop software. It's very frustrating since she has a...3.4KViews0likes0Comments