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craigpay
Helpful | Level 5
Joined 4 years ago
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Re: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
@Hunter no, I'm sorry, but your response doesn't cut it! Your first response in this entire thread is AFTER it's resolved? Has your customer service team received any training whatsoever? You sh...1.9KViews1like1CommentRe: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Latest chat. TL;DR version "will be fixed in the next few hours, no accounts will be disabled" Chat transcript: ( 11:31:21 ) Visitor: any update on adding my date of birth please? ( 11:31:33 ) ...2.1KViews1like0CommentsRe: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
I've also been on live support. I've demanded escalation to a supervisor and hourly updates, starting 10.30 GMT local time until resolution. I will chase them via chat in 54 mins.2.1KViews1like0CommentsRe: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
I'm sending this via a support ticket... OK, let me use your language against you! This is copy/pasted from your emails and 'help' page and edited to suit... ACTION REQUIRED: allow me to add ...2.3KViews3likes6CommentsRe: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
I'm also finding this stressful! I'm a long-standing customer, years now, and I'm paying the £168 subscription for a Family account. I have two sons about to leave for university. Trying to deal with...5.6KViews5likes24Comments