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Forum Discussion

g1na's avatar
g1na
Explorer | Level 3
2 years ago

"Oops, something went wrong."

Every time I try to open a file this message appears and only allows me to go back to the dropbox page. I've tried everything: an incognito window and a different browser, but every time I open the files there, they load to a white screen. I've also tried clearing my browser cache, updating the browser, and restarting my computer several times.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi g1na, thanks for bringing this to our attention.

     

    Are you trying to preview a shared link, or a file in your own Dropbox account?

     

    This will help me to assist further!

    • g1na's avatar
      g1na
      Explorer | Level 3

      It is a file in my own Dropbox account from a shared folder. I am trying to open it in PowerPoint to edit but it won't allow me to.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        So, the file previews normally on the Dropbox site, but it can't load the Office for the Web to load PowerPoint, is that correct?

  • ranharris's avatar
    ranharris
    New member | Level 2

    Has worked fine for 5+ years but this week it quit opening any powerpoint files

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey all! 

       

      Thanks for letting us know. Our team is currently looking into this, and we'll update you once we have further info.

  • FedeMartinNav's avatar
    FedeMartinNav
    New member | Level 2

    It doesn't work for me either, I haven't been able to use it for three days