You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Yazan2's avatar
Yazan2
Explorer | Level 3
2 years ago

Video playing is laggy on the mobile app

So I have the dropbox app on my iphone (IOS 16) and been trying to watch an uploaded video to my account but its almost like it skipping 1 frame and the sound is laggy when I played the video on the ...
Mobile
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  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info, I'd recommend contacting the support team for them to look into this in more detail on their end.

Yazan2's avatar
Yazan2
Explorer | Level 3
I did have a VPN and I turned it off for now and still.No ISP restrictions to any DropBox domains. As for the browsers I used both Safari and Chrome and both had the same issue. The only thing that worked was making the video available offline but isn’t that the same as downloading the video on my phone? That doesn’t really help me, I have a lot of videos I wont have time to upload and download them and all that to watch it on my phone.
Also cleared cache on both browsers
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the info, I'd recommend contacting the support team for them to look into this in more detail on their end.

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