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Forum Discussion
Video playback problem on the desktop
I have a couple videos that will only play back audio on my desktop application using macOS Big Sur. I can download them and they will playback fine. All other videos in my account playback fine. I a...
I don't get an error message, it just plays back audio only. This happens if I go directly to my Dropbox account online in my Safari browser.
Thank you for trying to help me with my issue Jay, I'll be away from my computer for about an hour.
- Jay
Dropbox Staff
Okay, so you're referring to the Dropbox site, not the desktop app.
If only audio is playing back, then this sounds like an issue with codecs not being supported by the browser. Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Thanks for the suggestion Jay, it does play back fine in the Brave Browser, do you think there's a setting I could check in Safari to make it play back there?
- Jay
Unfortunately, I don't have any details on Safari settings. There could be more info on the web if you search for it, however.
