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VillaTerrazza's avatar
VillaTerrazza
Explorer | Level 4
4 months ago

Vault will not re-open after timeout

When i open the vault, contents show just fine. After 10 minutes, Dropbix prompts a message that the vault needs the PIN re-entered to keep syncing. But when the PIN is entered, DROPBOX will never re...
Dropbox Vault
Windows OS
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for all the additional information and the screenshots too VillaTerrazza - much appreciated.

 

At this point, I'd recommend getting in touch with our support team directly for further assistance with account and device specific information.

 

Let us know of any updates! 

 

paul stuart's avatar
paul stuart
New member | Level 2
3 months ago

I too have the same issue. Has there been a result yet?

The vault should be able to stay open for as long as you like as this closing is really sucks.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    @paul stuart, the PIN is required as an extra security measure, as the Vault usually contains sensitive documents. However, I’ve passed your feedback to our team, as I understand why this could pose an issue.

     

    Are you seeing the same error as the OP just on your desktop app or all Dropbox platforms? Can you send me a few more details on your setup?

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