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Robert46's avatar
Robert46
Explorer | Level 4
3 years ago

Unsupported file type

Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing...
Android
Error Messages
Mobile
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  • Walter's avatar
    Walter
    3 years ago

    Hey Gsh1 & jima999, could you check if this helps improve matters for you too?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for the screenshot, jima999, and I’m sorry to hear you’re having the same issue. 

 

What’s the app version that your mobile app is running at the moment? 

 

If you try to preview this file via www.dropbox.com, do you receive the exact same message? 

 

Let me know, and we’ll check this further.

Gsh1's avatar
Gsh1
Explorer | Level 4
3 years ago
I have exactly the same problem as described. It started about a fortnight ago after using Android Dropbox successfully for years. My version is 306.2.2

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