There was an error downloading your file

[TRabb]

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.

[incoherent]

Hi Daphne, yes, I'm getting the exact same issue as the OP. All my browsers are updated: Chrome, Firefox, Edge. I even tried on Safari, same issue.

[Daphne]

Hey @incoherent, thanks for your update!

Can you just let me know if you also tried using an incognito window on any of the browsers you mentioned? This will exclude the possibility of browser extensions affecting the downloads.

Let me know - thanks!

[incoherent]

Hi Daphne, yes I used an incognito window and have the same issue.

[Daphne]

Thanks for confirming that @incoherent!

To look into this more in depth, I've reached out to your email address associated with your Community profile. Please just check your inbox when you have a moment and we can go from there if you'd like to,

Thanks!

[nmedia]

I have the same problem and i try everything but there are no response

[Daphne]

Thanks for joining the discussion @nmedia!

Just to cover all the troubleshooting and make sure we're on the same page, I'll need to ask you for a bit more info.

Can you let me know if you see any difference when you try the following:

• Clear the browser cache and try again
• Use another web browser
• Use an incognito/private browsing window

Also, Dropbox works best on the 2 most recent versions of most modern browsers, so please check if there is any pending updates for your browser.

Finally, if you're getting an error message when trying to download your files, please send a screenshot of this to me here.

Let me know what you find and we'll go from there - thanks!

[magdyfifa]

same problem i have  i would be crazy

[Jane]

Hey @magdyfifa, thanks for pinging us here! 

If that’s okay with you, could you give my suggestions on the first page of this thread a go when you have some spare time? 

If switching browsers doesn’t have the error message squared away, could you let me know a bit more info on the steps you’re following? 

Thanks again! 

[bassplr19xx]

I'm having the same issue in chrome, inogito and not, recently cleared cache - however, does work if FF?

[esraamohamed]

i have same problem and i dont know what should i do now ?