View, download, and export
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Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hey Jane! Thanks for your quick response!
The issue unfortunately persists in Chrome (original browser), Safari, and Firefox. I also cleared my cached/cookies and tried using an incognito window in Chrome and no luck.
Syncing the my Dropbox to my Mac is not an option, as my Dropbox has multiple TBs of files and my Mac has about 125 GB of total storage space.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Can't download files anymore. My permissions haven't changed, I logged out and back in, and reset my computer. send help
Just so as to exclude it from being a browser-specific error, I’d like to ask you if this persists through an incognito/private browsing window or even a different browser than your standard. Can you try switching once & see if that amends the behavior? As an additional step, clearing your browser's cache would be helpful.
In case your files are located in a shared folder, you may keep in mind that you could use our dekstop application to sync them down to your pc/Mac.
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Jane
Community Moderator @ Dropbox
dropbox.com/support
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I'm trying to download this folder but i get this message i tried downloading it from firefox , chrome , opera but it's the same result : firefox doesn't even give me the error message
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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