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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
6 months ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    5 months ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
5 months ago

Hi Everybody,

 

Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

 

Thanks,

Ben

jonasos2001's avatar
jonasos2001
New member | Level 2
5 months ago

Hello,

I've got this issue on a Oneplus Nord 2T with the newest OxygynOS.

I can download the app just fine and connect it, but I can't view my pictures.

It just says "The connection is lost, try again when you are online".


My wifi and 5G works just fine. There is no 3 unit limited reached and I have no antivirus or 

VPN on it. Everything is updated. What to do? The app has been reinstalled and still nothing.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi jonasos2001, thanks for bringing this to our attention.

     

    Are you using the Photos tab, like in this thread, or are you trying to view files from the normal files page?

     

    This will help me to assist further!

    • jonasos2001's avatar
      jonasos2001
      New member | Level 2
      5 months ago

      Hello,

      yes I am using the photos tab

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks, I've merged your post to that thread. Please see this reply showing that the issue should be resolved by now. If you're still experiencing this after rebooting your device, please let us know.

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