View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Hi,
Could you please help ? I just joined Dropbox to save my pics/videos. But the video I uploaded are blurred (app on my mobile phone). Is it normal ? Thanks
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
@Tom40 wrote:
On both my laptop and mobile phone, the video (video taken with my iPhone11) I uploaded on Dropbox are not nice/clear (blurred). How come ? Can you solve this?
As Jay mentioned, Dropbox doesn't alter your files. It doesn't (and can't) make your videos blurry when you upload them. If they're blurry in Dropbox, then they were blurry when they were shot, unless something else is altering them before they're uploaded.
That being said, if you're viewing the videos on the Dropbox website then what you're looking at is just a preview on the original video. You need to download and watch the video on your own device to see the original quality. The website isn't meant as a streaming service, but as a way to provide a quick preview of the file before downloading.
Hi Sarenas,
Could you share a bit more info about the video file itself? How long is the video and how big is the file? What resolution is the original file?
Thanks!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!