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Forum Discussion
My comments on PDF files are only visible on the site
I'm using Preview on a Mac to comment on a pdf file (adding text). Document is a pdf of a slide presentation, so each page is not text heavy. I worked on it all day yesterday (42 pages) and this morning. All of a sudden my comments are gone. I went back to the version history on Dropbox on the web and when I look at the document on the web, the comments are there. If I download the file, they are gone. I've swithced computers (laptop, desktop Mac, and desktop PC). I also tried Apple Preview and Adobe Acrobat on all three computers. No luck. Comments are only visible when looking at the document through the web.
If I continue working on the latest version (without the previously added text), the version that is saved in Dropbox removes the added comments. Right now I started working on a second document so that I don't lose all my previous work.
Syncing seems to be working because I see the green checkmarks.
Can anyone tell what is happening and how I can continue working on my original document? Thanks.
- Jay
Dropbox Staff
Hi jma2, thanks for joining the Community!
When you say you were using Preview to edit the file, are you referring to the Mac app itself, or the new Dropbox desktop application?
How do the comments appear on the Dropbox site? Are they using the Dropbox commenting feature, or are they comments inside the PDF itself?
If it is the Dropbox comments, then these would only appear on the site, and not the document itself.
Keep me posted!
Yes, I'm using the Mac Preview App to edit. The comments are inside the pdf file. All work is using the applications on my computers. When I view the file with my browser, the comments are there. I download the file and open with the Preview app installed on my Mac---no comments! Working under a deadline and I've spent more time troubleshooting than actually working! :-(
Thanks for taking the time to reply and trying to help me.
- Jay
Can you try opening the PDF file in a different app to see if the comments are visible there?
Is it possible that Preview app when opening the PDF isn’t showing the comments by default for some reason?
