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Forum Discussion
I'm facing an issue, where .tiff files wouldn't preview intermittently. Why?
Have been uploading image files -- jpg and tif formats -- so I can share with specific users for their download. Have been encountering situation where a tif file that uploaded to DB just fine, and allowed me to open/view just fine within DB, suddenly becomes inacessible when I visit the folder again. I get message ".tif files are supported but something went wrong." What would cause a file to be completely openable/viewable one day, and then the next day, not? BTW, I always access DB through the website (rather than from offline DB desktop app.) Any tips will be much appreciated! Thanks.
Thank you, Jane! very helpful!
- Jane
Dropbox Staff
Hi, Jane. Thx for response. So (while online mode at Dropbox.com) I: cleared cache (no change), turned off extensions (no change), and went into incognito mode (no change. ) I decided to download DropBox App again in case I did not have a current version, and in the hopes that my desktop Dropbox app would sync better/faster with my online mode. Also no change to my problem while in online mode. HOWEVER, I went to the Dropbox app on my desktop -- which is in offline mode (cuz that's what it always is, or am I doing something wrong there?) -- and the tif file that would not open in online mode was now appearing fine in that offine mode. And in answer to your other two questions: the problem tif file is 307 MB; I am able to open up the other tif files in online Dropbox just fine. Q: Am I correct that my offine Dropbox files accessed via my desktop app *should* always be a mirror image of of my files at Dropbox.com? And is my experience correct that I can only share files while online at Dropbox.com? Thanks, Jane!
