Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

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DenysB's avatar
DenysB
Helpful | Level 6
3 years ago

How to stop iPhone iOS Dropbox app using Acrobat?

My Dropbox app on iPhone is suddenly insisting on trying to use Acrobat reader to open a password protected pdf. It never did this before. And Acrobat crashes if I try.  The file opens fine in Previe...
  • DenysB's avatar
    DenysB
    3 years ago

    Thanks to everyone who has contributed to this. It’s actually a problem on my sister’s phone and she has finally discovered an unexpected work-around. It begs yet more questions about what’s going on here though.

     

    If she opens the Dropbox app to access the file, she encounters this problem.

     

    However, if she accesses the *same* file through Files—>Dropbox—->password_protected_file.pdf it behaves perfectly normally.


    Incidentally, and in case you ask, we deleted the Adobe Reader app (which would crash if you tried to open the file using it), then restarted the iPhone - that made no difference, Dropbox app still wanted to use Adobe Reader. Weird.

     

    Thanks again everyone.

     

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It never did this before. And Acrobat crashes if I try.  The file opens fine in Previe...","body@stringLength":"277","rawBody":"

My Dropbox app on iPhone is suddenly insisting on trying to use Acrobat reader to open a password protected pdf. It never did this before. And Acrobat crashes if I try.  The file opens fine in Preview on my Mac. How do I stop the iPhone Dropbox app from doing this?

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Thanks to everyone who has contributed to this. It’s actually a problem on my sister’s phone and she has finally discovered an unexpected work-around. It begs yet more questions about what’s going on here though.

 

If she opens the Dropbox app to access the file, she encounters this problem.

 

However, if she accesses the *same* file through Files—>Dropbox—->password_protected_file.pdf it behaves perfectly normally.


Incidentally, and in case you ask, we deleted the Adobe Reader app (which would crash if you tried to open the file using it), then restarted the iPhone - that made no difference, Dropbox app still wanted to use Adobe Reader. Weird.

 

Thanks again everyone.

 

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Thanks to everyone who has contributed to this. It’s actually a problem on my sister’s phone and she has finally discovered an unexpected work-around. It begs yet more questions about what’s going on here though.

 

If she opens the Dropbox app to access the file, she encounters this problem.

 

However, if she accesses the *same* file through Files—>Dropbox—->password_protected_file.pdf it behaves perfectly normally.


Incidentally, and in case you ask, we deleted the Adobe Reader app (which would crash if you tried to open the file using it), then restarted the iPhone - that made no difference, Dropbox app still wanted to use Adobe Reader. Weird.

 

Thanks again everyone.

 

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Hi Rich It seems to be a problem with password protected files. Pressing cancel on an unprotected file results in the file opening normally. But a locked file behaves differently.

1 Unlock screen is presented

2 Enter the password

3 Open with Adobe Reader message appears

4 Press cancel

5 Unlock screen presented

6 Enter the password

7 Open with Adobe Reader message appears

 - it just loops you round in circles

","body@stringLength":"471","rawBody":"

Hi Rich It seems to be a problem with password protected files. Pressing cancel on an unprotected file results in the file opening normally. But a locked file behaves differently.

1 Unlock screen is presented

2 Enter the password

3 Open with Adobe Reader message appears

4 Press cancel

5 Unlock screen presented

6 Enter the password

7 Open with Adobe Reader message appears

 - it just loops you round in circles

","isEscalated":null,"postTime":"2022-08-25T01:26:06.191-07:00","parent":{"__ref":"ForumReplyMessage:message:618045"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:618235":{"__typename":"ModerationData","id":"moderation_data:618235","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:618219":{"__typename":"ModerationData","id":"moderation_data:618219","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:618045":{"__typename":"ModerationData","id":"moderation_data:618045","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:618029":{"__typename":"ModerationData","id":"moderation_data:618029","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:617960":{"__typename":"ModerationData","id":"moderation_data:617960","status":"APPROVED","rejectReason":null},"User:user:696151":{"__typename":"User","id":"user:696151","login":"Hannah","uid":696151,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02OTYxNTEtMjU5NjJpMDlGNjgyRDEzNUY3MzQ1RQ"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":14246,"biography":null,"topicsCount":0,"kudosReceivedCount":1129,"kudosGivenCount":13,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T05:40:55.211-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":602},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"ForumReplyMessage:message:617960":{"__typename":"ForumReplyMessage","id":"message:617960","revisionNum":1,"uid":617960,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:617295"},"subject":"Re: How to stop iPhone iOS Dropbox app using Acrobat?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:617960"},"body":"

Sorry to jump in here, DenysB.

\n

 

\n

Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'clear cache', close the Dropbox app and then reopen it and try to preview the files again, to see if that works?

","body@stringLength":"442","rawBody":"

Sorry to jump in here, .

\n

 

\n

Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'clear cache', close the Dropbox app and then reopen it and try to preview the files again, to see if that works?

","author":{"__ref":"User:user:696151"},"isEscalated":null,"postTime":"2022-08-24T03:49:32.128-07:00"},"ForumReplyMessage:message:618029":{"__typename":"ForumReplyMessage","id":"message:618029","revisionNum":1,"uid":618029,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:617295"},"subject":"Re: How to stop iPhone iOS Dropbox app using Acrobat?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:618029"},"body":"

Thanks, Hannah, tried that but it doesn’t fix it.

","body@stringLength":"56","rawBody":"

Thanks, Hannah, tried that but it doesn’t fix it.

","author":{"__ref":"User:user:1567254"},"isEscalated":null,"postTime":"2022-08-24T08:16:07.882-07:00","parent":{"__ref":"ForumReplyMessage:message:617960"}},"ForumReplyMessage:message:618045":{"__typename":"ForumReplyMessage","id":"message:618045","revisionNum":1,"uid":618045,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:617295"},"subject":"Re: How to stop iPhone iOS Dropbox app using Acrobat?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:618045"},"body":"

Your screenshot looks like you already have the PDF open for preview in Dropbox. The Open with... menu that you're seeing usually only appears after tapping the square icon with the arrow on it.

\n

 

\n

Is that not the case here? Is that menu appearing on its own? If it's appearing on its own, can you not just tap Cancel and get back to your PDF file?

\n

 

\n

","body@stringLength":"883","rawBody":"

Your screenshot looks like you already have the PDF open for preview in Dropbox. The Open with... menu that you're seeing usually only appears after tapping the square icon with the arrow on it.

\n

 

\n

Is that not the case here? Is that menu appearing on its own? If it's appearing on its own, can you not just tap Cancel and get back to your PDF file?

\n

 

\n

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How to stop iPhone iOS Dropbox app using Acrobat?","moderationData":{"__ref":"ModerationData:moderation_data:618286"},"body":"

I’m to hear you were able to figure this out, Denys! 

\n

 

\n

If you need something else, you can always give us a shout.

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