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Forum Discussion
Garbled Audio in mp4
I uploaded a presentation to my video folder. The video on the first slide of the video is garbled. This does not occur on my other platforms: YouTube and iCloud sharing.
Any suggestions?
Thanks
- Walter
Dropbox Staff
Hey Reg77, sorry to hear you're having issues with this.
Could you please try clearing your browser's cache or using another browser and let us know if this persists?
Thanks!
The problem is with my iPad DropBox app. It’s all good via my browsers.
- Walter
In that case, you could try clearing the app's cache Reg77
To clear your cache on your iPad, please follow the steps listed below:
1. Navigate to the “Personal” (or Account) tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Let us know how it goes!
