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simonellery's avatar
simonellery
Helpful | Level 5
4 years ago

Files Not Downloading With Double Click

Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer...
desktop
Download
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi all!

For anyone affected by this, could you please try the steps outlined here and let me know if you notice any difference?
simonellery's avatar
simonellery
Helpful | Level 5
4 years ago

Nope, does nothing.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Sorry to hear that simonellery. 

    May I reach out via email to have a further look internally? 
    • simonellery's avatar
      simonellery
      Helpful | Level 5
      4 years ago

      Sure thing  🙂

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        I just sent you an email to have a further look internally simonellery - whenever you get the chance, please have a look at your inbox and we'll take it from there.

        tanaudel - glad to hear this worked for you!

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