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NStephens's avatar
NStephens
Explorer | Level 3
2 years ago

Expired link on Dropbox Sign. Why?

Why would my customer I sent a link to sign a document see a message that the link is expired? I just sent the link and I am still able to click on it and it opens.

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi NStephens, happy Wednesday! 

     

    When did you create the Sign link of the document that you then sent to your customer? Have you tried creating a new one, by any chance? 

     

    Let me know more, and we'll take it from there!

    • NStephens's avatar
      NStephens
      Explorer | Level 3
      2 years ago

      Hello - any ideas on this? I just had another customer have this happen to them, yet many others can use the link with no problems. 

      • NStephens's avatar
        NStephens
        Explorer | Level 3
        2 years ago

        The link was created last month, I do not want to delete - many customers use it with no problems

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