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Greatdj123's avatar
Greatdj123
Explorer | Level 3
11 months ago

Error opening files from folders

Hi. First time on here...hope someone can help please. I have just gone on the mobile app of dropbox and went to view a file from 2 years ago and it doesn't open...all I get is two blue lines dancin...
Dropbox Basic
Mobile
Preview
  • Walter's avatar
    Walter
    11 months ago

    Hi there Greatdj123 - sorry to hear about this.

     

    Can you please let me know if you're able to preview those files normally on the website instead of the mobile app?

     

    If you're able to view them normally there, you could try clearing the app's cache and restarting your device.

     

    Keep me posted!

Greatdj123's avatar
Greatdj123
Explorer | Level 3
11 months ago
Hi Walter.
Yes I can view online.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Greatdj123, did you also try Walter’s suggestion to clear the Dropbox app’s cache, and restart your phone? 

     

    If that didn’t help, I’d like a screenshot of what you see on your end, please.

    • Greatdj123's avatar
      Greatdj123
      Explorer | Level 3
      11 months ago
      Yes all OK now cheers

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