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I am Team Member of Unlimited Account of Dropbox,
Given access to download the files , but when I do download , it give the Error ( 400),
Any Solution about it... Pls
Hi @Joetta Rodriguez, when you say internal docs sent within your company, can you clarify how exactly you're accessing them?
Can you send me a screenshot of the error, in order for me to have a visual?
Also, provided the files are in your account, and syncing locally to the desktop app, can you try previewing them there, just to see if you get the same results?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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We are using SalesForce for our internal sharing and sales/appointment/followup/documents
We contacted SalesForce and they referred us to DropBox since it is a 3rd party issue.
I have had to blur some names for confidentiality.
Currently, we are UNABLE to open any of our dropbox docs thru SalesForce
Hi @Joetta Rodriguez, have you checked if your Dropbox for Salesforce is up to date? If it's not, you can update it, using the info here.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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We completed the update of Dropbox to SalesForce and still have the same issue when opening documents, ERROR 400.
Please advise.
Hey @Joetta Rodriguez, thanks for flagging this with us.
I just wanted to mention that our team is looking into this and we'll get back to you once we have an update to share.
Thanks for your patience.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Much appreciated!
After a discussion with SalesForce, they believe the issue is coding and asked we share this link with Dropbox.
https://developer.salesforce.com/forums/?id=9062I000000DLLEQA4
We have been experiencing the same error 400 issue for the past 2 days. The problem has gone from annoying to urgent.
SALESFORCE: Please update the community when this error has been resolved!!
Agree it is urgent, we have been dealing with this for more than a week. SF says it is an issue with Dropbox coding.
please help!
Hi guys, thanks for reporting this to us!
Our Team is aware and currently investigating this issue. We'll update you as soon as we have additional news.
Thank you!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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