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Dropbox opens a different PDF in Adobe Acrobat than the one I was looking at

Dropbox opens a different PDF in Adobe Acrobat than the one I was looking at

Alejandro Q
Explorer | Level 3

When i have saved a pdf  an in my dropbox look fine but when i choose to open with acrobat y

it opens a different pdf article tha i was seeing in my dropox. It has happend multiple times 

What is goin wrong

10 Replies 10

Nancy
Dropbox Staff

Hi @alejandro Q, and welcome to our Community!

 

Is this happening with a single PDF file or with all of them? 

 

Can you describe to me the steps you’re taking exactly to open your PDF file with Adobe Acrobat? 

 

Feel free to send any screenshots that may help troubleshoot this further.

 

Give me a nudge, when you’re ready.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Alejandro Q
Explorer | Level 3

IMG_3304.pngIMG_3305.pngIMG_3306.png

Walter
Dropbox Staff

Hey @alejandro - sorry to jump in here, but could you clear the cache from both of the apps, reboot your device and let us know if you notice any difference? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Alejandro Q
Explorer | Level 3

Nothing

Hannah
Dropbox Staff

Hey @alejandro Q , do you see the same if you first download the file from Dropbox to your computer and then open it with Acrobat locally on your computer?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Alejandro Q
Explorer | Level 3
Yes also happens in my computer iphone

Alejandro Q
Explorer | Level 3
If I open it in my iPhone it opens a different pdf that the one in the ipad

Nancy
Dropbox Staff

Hi again, @Alejandro Q . Just to clarify, is this happening with PDFs that open via the Dropbox app both on your iPhone and your iPad? 

 

What if you reinstall both the Dropbox app and Adobe Acrobat on both your devices? Does the issue persist after that?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Alejandro Q
Explorer | Level 3

It happen in all computer iPhone a tablet when the pdf opens via dropbox And I have reinstalled both applications

Need more support?
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    Nancy Dropbox Staff
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    Alejandro Q Explorer | Level 3
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