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Forum Discussion
Dropbox/Mac: "Filename" Can't Be Found
I can't seem to see anyone else with this issue, but I've had it for a short while now & it's really annoying:
Problem: Most times when I double click to open a file I am presented with the fol...
Jay
Dropbox Staff
Dropbox StaffHi CBear, just for clarification, do you mean a white icon with a green tick, or a green icon with a white tick? Only the latter means a file is available offline.
This is the only style of tick I have. What does this mean?
This file was added to dropbox from a local place, I currently can open it if I double click, surely this means it's available offline?
I believe you're getting confused with Windows & Mac icons as they're different (in my circumstance at least)
edit: just saw someone already mentioned the above, nevermind!
- Jay
Is your Dropbox folder located in the CloudStorage location?
No it's in my user folder. I did migrate a month or so back into the beta to the new cloud storage location, but rolled back when I ran into too many bugs.
- Jay
Okay, so this means you have the older set of icons for Mac OS, which are visible here and are the same for Windows icons. The icons you have there, however, are still for 'available' files, and not 'available offline'.
Could you confirm that the files have been marked as available offline by showing a screenshot of the context menu when you right click one of them?
