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Forum Discussion

georgecwbrown's avatar
georgecwbrown
Explorer | Level 4
2 years ago

Dropbox/Mac: "Filename" Can't Be Found

I can't seem to see anyone else with this issue, but I've had it for a short while now & it's really annoying:   Problem: Most times when I double click to open a file I am presented with the fol...
desktop
Error Messages
Mac
Preview
View
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi CBear, just for clarification, do you mean a white icon with a green tick, or a green icon with a white tick? Only the latter means a file is available offline.

CBear's avatar
CBear
Explorer | Level 3
2 years ago
It’s a green circle with a white tick in it (using a Mac).
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info. I'd recommend getting in contact with the support team for them to look into this matter in more detail on their end.

    • CBear's avatar
      CBear
      Explorer | Level 3
      2 years ago
      And… how do I do that?
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Click the link in my previous message while logged into your Dropbox account and choose the option to email or chat them directly.

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