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Preston J.'s avatar
Preston J.
Explorer | Level 4
3 years ago

Dropbox App won't open, the only thing that opens is my Dropbox Folder.

Dropbox app will not open. When I open the app it just opens the file explorer. I have already checked the Taskbar and it's not showing up there. I have also checked the taskbar setting and there is ...
desktop
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Hannah wrote:

However, if the Dropbox icon in your system tray does not appear at all, perhaps the app is not really running.

Lately the system tray icon has been disappearing while Dropbox is still running. The only way I've found to bring the icon back is to end task on all the Dropbox processes and then launch the application again. As Preston J. noted above, trying to launch it while the icon is gone and the processes still running simply opens the Dropbox folder, and doesn't restore the icon to the system tray.

Preston J.'s avatar
Preston J.
Explorer | Level 4
3 years ago

I can access the web interface (not what I'm looking for). Again, as Rich said, I cannot see the icon on the tray. If I delete and reinstall will all my files be deleted/redownloaded? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    No, reinstalling the app wouldn't be affecting the files you've stored in Dropbox Preston J.  

     

    While we're at it though, can you clarify your device's exact OS and if you had ever installed and ran the app normally on this computer? 

    • Uitlander's avatar
      Uitlander
      Explorer | Level 3
      2 years ago

      I am also experiencing this problem.

      I am also on Windows 10 (build 19045.3448). Whenever I launch the dropbox client it takes me to File Manager.

      I have tried:

      •  Uninstalling the dropbox client, rebooting and reinstalling the dropbox client. The dropbox client takes me through the account login process and then exits. It does not appear in the system tray.
      • Using task manager to end the Dropbox client process. Then opening the Dropbox client from the windows menu. The client does not appear in the system tray.
      • Using task manager to end the Dropbox Service. Then opening the Dropbox client from the windows menu. The client does not appear in the system tray.

      I need to access the client so that I can adjust my sync settings as my HDD is running out of space. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry to see that you're having this issue, Uitlander.

         

        Have you tried these steps for a more advanced reinstall of the app, to see if they help?

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