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sgrbt's avatar
sgrbt
Explorer | Level 4
11 months ago

Transcription for audio files in different languages not working

transcription feature not working! Hi I uploaded a few audio files in different languages which worked fine for the cc caption transcription. Now any audio file takes ages pending transcription the...
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  • Grover's avatar
    Grover
    10 months ago

    Thank you, Nancy 👍.

     

    Today , 18 January 2024, I can happily report that the transcription malfunction issue on Dropbox.com is 100% resolved. Ben from the Dropbox advanced support team let me know that on 17 January the engineering team implemented some more changes and that seems to have resolved everything perfectly. 

    Thank goodness, I can’t do without Dropbox hugely impressive transcription function anymore. 

    I am very pleased with Dropbox’s customer support, here on the forum and via email. Also the engineering team was able to fix this serious issue in a matter of days. Thank you all!

     


    With kind regards,

    Grover.

     

JulieKerr's avatar
JulieKerr
Helpful | Level 5
10 months ago

Hi there! I'd be grateful if anyone knows how to resolve this... The CC Transcription was working just great then suddenly it started transcribing only 4 minutes of an audio file. The audio files I'm trying to transcribe don't exceed the limit for transcription.  Thanks Julie

  • Donec's avatar
    Donec
    Explorer | Level 4
    10 months ago

    I am gettingthe same problem.  What is the transcription limit?

    • JulieKerr's avatar
      JulieKerr
      Helpful | Level 5
      10 months ago

      Hi Donec, thanks for replying.  The audio file I was wanting to transcribe is 15 mins long. Only 4.04 minutes was transcribed. I tried another audio file, this one was perhaps 50 minutes, again only just over 4 was transcribed.  

      • Donec's avatar
        Donec
        Explorer | Level 4
        10 months ago

        Yep!  Mine is only 37 minutes long.  So what is the transcription limit, I have an idea that is about 60 minutes.

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