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Forum Discussion
Why is my Dropbox storage full when I haven't added any files?
I have received messages from DropBox saying I am out of storage space so have logged into my account and sure enough shows I am out of storage space. I would like to know what has used up all the storage space because all I have stored is old photos. The last time I checked my Dropbox account there was plenty of space. Nothing I know about should have been added to the account. Has anyone come across this before? Or is it a ploy from DropBox to get me to upgrade the account? Could anyone point me in the right direction to finding out what is filling up the storage space?
- Megan
Dropbox Staff
Hi LesleyHall, welcome to our Community!
Can you check the plan tab in your account settings, and let me know what it reports there? Do you have any shared content taking up space in your account?
Or perhaps you have any active Backups enabled. Can you check that as well?
Let me know what you find!
Hi Megan
This may sound stupid but I can't see a plan tab. There are no files in backup.
- Megan
Hi LesleyHall, do you get any specific errors when trying to visit this page: https://www.dropbox.com/account/plan ?
What if you try to click on your avatar, on the top right part of your home screen, then check for the Plan tab there?
