Storage Space
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I have a Dropbox Basic account. I believe I have 3 GB free storage but when I log in it shows 103.25 GB. Is that correct and why?
Hi @sactec, I hope you're doing well!
Is it possible that you have any active promotions with your account? Do you see anything when you scroll to the bottom of your plan page?
Can you send me a screenshot of what you see there?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I have a promotion that gave me an extra 1GB, so I have 3GB on the Basic Plan. I don't see a Plan Page, only the usage bar on the lower left of the screen.
Hey @sactec! You can see the promotional space you've earned for your Dropbox account via the "Refer a friend" page here.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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